Complaints about licensed security workers and businesses

The Registrar of Security Services may investigate complaints from members of the public about licensed security workers and businesses in British Columbia. If, after investigating, the Registrar decides that a security worker or business has violated a licence condition, the Code of Conduct, the Security Services Regulation or the Security Services Act, the Registrar can impose a penalty under the act. The Registrar will inform the complainant of the results of the investigation.

The Complaints Process Policy provides detailed information about making a complaint.

Submitting a Complaint to the Registrar

Anyone can make a complaint to the Registrar about a licensed security worker or business. The complaint must, however, be about matters that fall under the Security Services Act and Regulation.

To make a complaint, complete this Complaint on an Incident Involving a Security Business or Security Worker and email it to Security Programs Division or send it to the mailing address on our contact page. If you mail the form, please write “Attention: Compliance and Enforcement” on the envelope.

Submitting a Complaint to the Ombudsperson

If you are not satisfied with the results of a complaint submitted to the Registrar, you may file a complaint with the Office of the Ombudsperson.