Group Plan Administrators - Contact Us

Contact us about any issues or questions you have about:

Setting Up Your Group Plan, Managing Members or Canceling Coverage

By Mail

MAILING ADDRESS
Health Insurance BC
PO Box 9140 Stn Prov Govt
Victoria, B.C. V8W 9E5

By Phone

Lower Mainland: (604) 683-7520
Elsewhere in B.C. (toll-free): 1-877-955-5656

Note: Only calls from group plan administrators are accepted at these numbers. For public contact numbers, please see MSP Contacts for B.C. Residents.

By Email

Please note: Account information updates and adjustment requests for group plan members are not accepted via email. Requests must be sent to Health Insurance BC using the appropriate form.

To ensure the security of your members’ personal information, use of this email address is limited to general enquiries only. Please do not email inquiries about MSP accounts or that contain any personal information such as Personal Health Numbers, MSP Account Numbers, addresses etc. as a response will not be sent.

As a response to your email may take several weeks, we encourage you to access the information available on this website.

Email: hlth.mspgroup@hibc.gov.bc.ca

MSP Group Forms

Forms-by-Fax

Group administrators can obtain information, applications and group change forms through the MSP Group Forms-by-Fax line at (250) 356-9646.

Electronic Forms

A number of group forms are also available online.

Invoices or Payments

If you have questions about your invoice, a payment you made or interest you’ve been charged call 1-877-405-4909 (Toll-free).