B.C. Residents - Contact Health Insurance BC
Last updated on December 19, 2024Contact Health Insurance BC (HIBC) about any issues or questions you have about:
- Enrolling in MSP, cancelling coverage or applying for supplementary benefits
- Paying outstanding MSP premiums
- Technical difficulties with online application forms
Enrol in MSP, cancel coverage or apply for supplementary benefits
You can contact Health Insurance BC (HIBC) to manage your MSP coverage, including:
- Enrol in Medical Services Plan (MSP)
- Cancel coverage
- Apply for supplementary benefits
- Order a non-photo BC Services Card
By phone
For faster service, call Health Insurance BC (HIBC) directly:
- Lower Mainland: 604-683-7151
- Elsewhere in B.C.: 1-800-663-7100 (toll-free)
Customer service representatives are available:
- Monday to Friday
- 8:00 a.m. to 4:30 p.m. Pacific Time
An automated service is also available 24 hours a day, seven days a week, to provide general information about MSP benefits and services.
By mail
Mail processing may take up to 21 business days, plus mailing time. Do not resend your inquiry during this period. Send your documents to:
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, B.C. V8W 9E3
By email
E-mail is for general inquiries only. Do not e-mail questions about your account or include personal details like your health number, MSP account number, or address. HIBC will not respond to such e-mails due to privacy policies and security standards.
- Email: mspenquiries@hibc.gov.bc.ca
Online
MSP account changes may now be requested online.
Pay outstanding MSP premiums
If you have questions about outstanding premiums owed prior to December 31, 2019, call Revenue Services of British Columbia at 1-877-405-4909 (toll-free).