Incident Management

An incident is defined as any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in, the quality of that service.

The Customer Service Centre (CSC) is responsible for the Office of the Chief Information Officer’s (OCIO) incident management process. The process is designed to provide effective and efficient resolution of incidents involving any services managed by OCIO. The CSC is available 24 hours a day, 7 days a week, including all statutory holidays.

To report technical issues with identity and authentication services, call (250) 387-7000 (option 3). 

Learn more about the OCIO incident management process

Service Continuity

IDIM also has a Business Continuity Plan and IT Disaster Recovery Plan.

This work aligns with the government’s Core Policy and Procedures Manual, Section 16. Be sure to discuss your organization’s service recovery requirements as part of the implementation process.