Change Management

Routine IDIM change orders and inquiries follow the standard OCIO (Office of the Chief Information Officer) corporate change management process.

You can request IDIM resources and professional support to make additional enhancements to your service by contacting IDIM.Consulting@gov.bc.ca

System Outages and Updates

The identity and authentication service is available for use on a 24 x 7 basis except during:

Change windows: There is a three-hour change window on Saturdays and Sundays from 6 - 9 am when service may be interrupted.

Scheduled software release: Software releases with new features and fixes are delivered approximately once a quarter. Software releases will be implemented in the test environment first to allow you the opportunity to confirm your service integration.

Emergency changes: Emergency changes are managed using standard processes for incident and change management.

Organizations using BC Services Card identity and authentication services will be notified in advance of planned changes.