Apply Online - Fast and Easy!

Know my issues

Only related issues can be combined into one application for dispute resolution. 

Check my deadlines and calculations

Different types of disputes can have different application deadlines. Make sure you meet important deadlines and that your calculations are correct. Use the calculators to help you figure out timelines to file for dispute or how much the rent can be increase… and more!

Try the Online Calculators

If it's close to the deadline for applying, it's best to submit your application and complete payment online or submit your application in person to a Service BC Office or the  Burnaby Residential Tenancy Branch Office. 

Note:  Your application is not considered to be made until you have submitted your application and paid the filing fee or submitted documents for a fee waiver.

Register for a Basic BCeID

You will need a Basic BCeID account to access the Online Application for Dispute Resolution.  A Basic BCeID account provides secure access to online government services.

Register for a Basic BCeID Now (External Link)

• BCeID Privacy Policy (External Link)
• More about BCeID  (External Link)

Collect the right evidence

Not sure what evidence you need to support your claim?  Use the Online Application for Dispute Resolution--the Online Application will suggest important evidence to support your claim.

• Learn more about preparing evidence
• Check out restrictions on evidence size and format

Digitize my evidence

The best way to submit evidence to the Residential Tenancy Branch is online. 

• Save your evidence on your computer or mobile device
• Clearly name each file so it’s easy to identify
• If you need to submit emails as evidence, or supporting documentation, make sure they are not in one of the following file formats as they are not allowed: msg, eml, html and htm
  • Files with these formats must be converted into an acceptable format such as: text, PDF, Word or a photo
• Learn more about preparing evidence

Upload evidence in the right format

You can submit digital evidence to the Residential Tenancy Branch in the most commonly used formats, but there are restrictions on the format, size and amount of evidence you may submit. 

• Check out restrictions on evidence size and format

Submit my evidence

You can upload evidence by submitting it directly into your Online Application for Dispute Resolution.

Don’t have all of your digital evidence ready but still want to apply? When you submit an application, you will receive a unique Dispute Access Code. This code will allow you to upload evidence after you have submitted your application.

Don’t forget, you must also provide copies of your evidence to the other party--either on paper or digitally.

• Learn more about requirements for digital evidence

Filing fee

The filing fee for an Application for Dispute Resolution is $100.  Be ready to pay!

Online

You may pay the filing fee online by:

• Credit card (Visa, Mastercard or American Express )
• Visa Debit
• MasterCard Debit

In person

Service BC Office or Residential Tenancy Branch Office

You may pay the filing fee in person at a Service BC Office or Residential Tenancy Branch Office by:

• Cash
• Debit
• Credit card (Visa, Mastercard or American Express )
• Visa Debit
• MasterCard Debit
• Certified cheque payable to the Minister of Finance
• Residential Tenancy Branch Office only:  Money order payable to the Minister of Finance

Make sure to bring your file number and your Dispute Access Code.

Fee Waiver for tenants with low income

If you are a tenant with a low income or have extraordinary expenses that would make paying the filing fee a hardship, you may qualify for a fee waiver.  You can apply for a fee waiver online at the time of submission or in person at any Service BC Office or the Residential Tenancy Branch Office in Burnaby. 

• You must submit proof of income when applying for a fee waiver
  • Application to Waive Filing Fee (PDF)

Request to waive filing fee due to extraordinary expenses

If you are requesting a fee waiver because you have had extraordinary expenses that would make paying the filing fee a hardship, you must complete a paper Application to Waive Filing Fee (PDF) and submit it in person to any Service BC Office or the Residential Tenancy Branch Office in Burnaby. 

• You must provide proof of eligible hardship expenses such as:
  • extraordinary medical expenses
  • transportation costs for medically necessary procedures not available in your community
  • funeral expenses
  • costs associated with an emergency such as a fire, flood, earthquake, landslide or avalanche
• Learn more about fee waivers

If your dispute application was submitted online, you can view your submitted application, evidence and request(s) by logging in online with your BCeID here. Outcomes and decisions can also be viewed there once they are complete.

You will receive a confirmation code to confirm your email. The RTB will email notifications with status updates and reminders about your application.

If you don’t see these reminders:

• add donotreply@tenancydispute.gov.bc.ca to your contacts or safe senders
• check your junk mail folder