Contact the Residential Tenancy Branch

Contact the Residential Tenancy Branch for information, education and dispute resolution services for landlords and tenants.

Our main branch office is:

Open Monday to Friday, 9:00 a.m. – 4:00 p.m.

Closed weekends and government holidays

On the last Tuesday of each month the Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service)


604-660-1020 (Lower Mainland)
250-387-1602 (Victoria)
1-800-665-8779 (Elsewhere in B.C.)

Note: Evidence cannot be submitted by email.

In Person

Please arrive at least 30 minutes before closing so that there’s enough time to process your application or answer questions.


Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5

Community Outreach Offices

Our community outreach offices provide limited services for in person visits. Staff are able to provide information or assist with completing application forms. Please arrive at least 30 minutes before closing so that there’s enough time to answer your questions.

520 Richards Street

Vancouver, BC V6B 3A2
Monday to Friday
9:00 a.m. –  11:30 a.m.
Closed on the last Tuesday of each month


Four Directions

390 Main Street
Entrance is on Hastings Street
Vancouver, BC V6A 2T1
Monday to Friday
12:30 p.m. - 4:00 p.m.


No payments: Applications that require payment cannot be submitted at outreach offices.

Submitting evidence: The Richards Street and Four Directions community outreach locations are limited in the amount and type of evidence that can be accepted.

These offices:

  • Do not accept photographs and other digital evidence (e.g. no USB sticks, no DVDs)
  • Can only accept evidence submissions that are 20 pages or less (must be on faxable pages that are 8.5" X 11")

See how to submit evidence

Government Holidays

New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, B.C. Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day.

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: July 13, 2017.