Home and Community Care - Policy Manual

Publicly subsidized home and community care services provide a range of health care and support services for eligible individuals who have acute, chronic, palliative or rehabilitative health care needs. These services are designed to complement and supplement, but not replace, your efforts to care for yourself with the assistance of your family, friends and community. Home and community care services can assist you on a short-term or long-term basis depending upon your needs.

The range of services includes community nursing, community rehabilitation and home support services, as well as adult day services, assisted living services and residential care services.

Home and Community Care Services are intended to:

  • Help you to remain independent and in your own home for as long as possible;
  • Provide care at home when you would otherwise require admission to hospital or would stay longer in hospital;
  • Provide assisted living and residential care services if you can no longer be supported in your home; and
  • Support you and your family if you are nearing the end of your life, at home, in an assisted living residence or a residential care facility, which includes hospice.

Home and Community Care Policy Manual

Table of Contents (PDF, 128KB)

  1. Overview (PDF, 154KB)
  2. Client Access (PDF, 164KB)
  3. Performance Management (PDF, 95KB)
  4. Home Health Services (PDF, 268KB)
  5. Housing and Health Services (PDF, 150KB)
  6. Residential Care Services (PDF, 270KB)
  7. Client Rates (PDF, 359KB)
  8. Glossary (PDF, 131KB)

References (PDF, 118KB)

Home and Community Care Policy Manual Updates

This section documents recent changes made to the policies contained in the Home and Community Care Policy Manual.

January 1, 2016

Policy 4, Home Health Services –  the CSIL minimum hourly rate is updated.

Policy 6.F, Residential Care Services – basic wheelchairs for personal exclusive use is added as a benefit. Subsection 6.F.1 Basic Wheelchair Benefit is added.

Policy 7, Client Rates – the monthly rates are updated with 2016 amounts.

Concerns and Complaints

There are a number of ways to report and resolve concerns and complaints about home and community care services. For instructions and contact information, see:

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