Ministry of Social Development and Poverty Reduction reports
Last updated on April 15, 2024These reports and publications outline the ministry’s organizational strategies and commitments.
Program reports
- 2021 Service Satisfaction Summary (PDF, 950KB)
- 2018 Service Satisfaction Summary (PDF, 1.3MB)
- 2016 Service Satisfaction Summary (PDF, 751KB)
- 2014 Service Satisfaction Summary (PDF, 1.5MB)
Daily contact centre report
- February 2024 (PDF, 54KB)
- January 2024 (PDF, 53 KB)
- 2023 (PDF, 353 KB)
- 2022 (PDF, 369 KB)
- 2021 (PDF, 340.4KB)
- 2020 (PDF, 370.2KB)
- 2019 (PDF, 335.8KB)
- 2018 (April to December) (PDF, 253.9KB)
- Independent Review 2021 Call Wait Time Report (PDF, 428KB)
- Independent Review 2020 Call Wait Time Report (PDF, 789KB)
- Independent Review 2019 Call Wait Time Report (PDF, 538KB)
Advocate for Service Quality
- Annual Report 2022/23 (PDF, 720KB)
- 2016-2021 Five Year Review (PDF, 1.4MB)
- Annual Report 2018/19 (PDF, 2.5MB)
- Annual Report 2017/18 (PDF, 719KB)
- Annual Report 2016/17 (PDF, 693KB)
- Review and Recommendations (PDF)
Community Living BC
- Plain Language Summary of Re-Imagining Community Inclusion (PDF, 275KB)
- Re-Imagining Community Inclusion (PDF, 874KB)
- Report on Community Living BC (PDF)
WorkBC Employment Services
Workforce Development Agreement
- Final Evaluation of the Labour Market Agreement for Persons with Disabilities (PDF, 1.3MB)
- 2018 Workforce Development Agreement Annual Report (formerly Labour Market Agreement for Persons with Disabilities) (PDF, 1.8MB)
- 2017 Labour Market Agreement for Persons with Disabilities Annual Report (PDF, 724KB)
Services to Adults with Developmental Disabilities
Print publications
Printed materials are available on a number of topics and ministry services:
Service standards
- Our Commitment to Service poster (PDF)
- Service Standards poster (PDF)
- Service Code poster (PDF)
- Service Code brochure (PDF)
- Complaint Resolution Process poster (PDF)
- Complaint Resolution Process poster – for third-party administration (TPA) clients (PDF, 1.5MB)
Brochures
- Applications for Persons with Disabilities Designation by Youth with a Developmental Disability (PDF)
- Disability Assistance and Trusts (PDF)
- Employment Insurance and Assignment of Benefits (PDF)
- Fraud and Consequences (PDF)
- Guide to the Employment Plan (PDF)
- Healthy Kids Program (PDF)
- How To Complete Your Monthly Report (PDF)
- Ministry Assistance with Funeral Costs (PDF)
- Persons with Disabilities (PDF)
- Reconsideration and Appeals (PDF)
- Work Search Guidelines (PDF)
- Your Guide to BC Employment and Assistance (PDF)
Latest monthly caseload stats
BC Employment and Assistance caseload statistics are updated at the end of each month:
Or do more with the information from the BC Data Catalogue:
Contact information
Contact sdprcommunications@gov.bc.ca for details on ordering print copies or accessing archived reports.