Rights & Responsibilities of Clients Receiving Child or Family Services
When you enter into a relationship or partnership with the Ministry of Children and Family Development, you should know what your rights and responsibilities are.
If you have questions, you can speak to a worker.
If you're not satisfied with services or actions by the Ministry of Children and Family Development, you can report a complaint.
You have the right to:
- Be treated with respect
- Be involved in all decisions regarding your services
- Have your information kept confidential
- Expect services in a professional and timely manner
- Clearly understand the conditions under which services will be provided
- Be able to freely provide feedback or express concerns
- Have clear and accessible communication
Your responsibilities include:
- Communicating with staff in a timely manner
- Showing respect to staff and others
- Providing the ministry with constructive feedback to make improvements
Children and teens have specific rights about the care they receive: