Get help with government services
Last updated on December 9, 2024English | 繁體中文 | 简体中文 | Français | ਪੰਜਾਬੀ
Service BC can guide you through Government of British Columbia programs and services. Information may be collected to help us assess and respond to your enquiry.
Contact us Monday through Friday, 7:30 am to 5:00 pm Pacific time (except B.C. statutory holidays)
Ask for detailed information
Call us toll-free: 1-800-663-7867
Outside of Canada/USA: 1-604-660-2421
Available in over 220 languages, including:
- 國粵語
- ਪੰਜਾਬੀ
- Українська
- Español
- 한국어
- فارسی
- Français
Note: When you call, wait for an agent to answer the phone. Then say the name of the language you need support in. For example, say “French” in English instead of "français".
Accessible options
Video Relay Service (VRS) works on our phone numbers for people who are deaf, hard of hearing or speech-impaired.
Call us toll-free: 1-800-663-7867
Outside of Canada/USA: 1-604-660-2421
Telephone Device for the Deaf (TDD).
Call us toll-free: 1-800-661-8773
Available only in:
- English
- Français
Text us
Simple question? Get a quick answer.
Text us Monday to Friday, 7:30 am to 5:00 pm Pacific time 1-604-660-2421
Available only in English. Standard message and data rates may apply. See the B.C. Government's SMS Services Terms of Use.
Do not provide personal information such as health number, driver's licence number or birth date.
Related contacts
Privacy and security
Information is collected under the authority of Sections 26(c) of the Freedom of Information and Protection of Privacy Act to help us assess and respond to your enquiry.
Questions about the collection of information can be directed to: Director, Contact Centres, PO BOX 9412 STN PROV GOVT, Victoria, BC, V8W 9V1, 1-800-663-7867.
The BC Government provides an SMS text messaging service using toll-free numbers of 10DLC to send and receive SMS text messages for SMS notifications and conversational messages.
How to opt-in
To opt-in to receive information via SMS, users may do so by request:
- During a phone call to the contact center verbally
- During an in-person conversation
- Via webform or hard copy form, or
- By sending a message to a toll number or toll free number
How to opt-out
To opt-out of our SMS service, text STOP to the toll or toll free number from which you have received an SMS message:
- You will be unsubscribed immediately from receiving messages from that specific number going forward unless you opt-in to that number again
- You will receive an SMS confirming that you have been unsubscribed
- You will not receive any additional messages unless you opt-in to the service with a subsequent request
To opt-in to that number again, you will need to send UNSTOP.
How to get help or support
To get help, text or call the toll or toll free number you received messages from.
Fees
Our service never charges consumers to send or receive text messages. However, message and data rates may apply, depending on the terms of your individual cell service plan.
Disallowed content
The B.C. Government is compliant with all Carrier rules and will not send disallowed content over this service. Only content allowed by the 10DLC and TFN SMS service that has been approved by the carriers will be transmitted.