320 - Communications, Inquiries

Records relating to general inquiries from the public and other ministries, agencies, and organizations.

Records types include correspondence, notes, logs, reports, and other types of records as indicated under relevant secondaries.

For complaints, see primary 155.
For correspondence management, see primary 255.
For freedom of information requests, see primary 292.
For program-specific inquiries and correspondence, see the appropriate ARCS or ORCS secondary.
For Webmaster queries, see primary 340.

non-OPR NOTE: Offices will retain non-OPR copies of records for: SO nil DE 

Primary-
Secondary
Records Series OPR  
  A SA FD  
320-00 Policy and procedures SO nil DE  
320-01 General CY+2y nil DE  
320-02 Inquiry logs and statistics
(covers statistical summaries of inquiries)
SO nil DE  
320-30 General inquiries 
(covers general incoming correspondence and responses and telephone conversation notes, including those to/from corporations, companies, and firms)
CY+1y nil DE PIB
320-40 Inquiry response management materials
(includes handbooks, guides, lists, and spreadsheets)
SO nil DE  

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