Service BC Mobile Service Centre

Service BC - Popular Services

• ID verification
• ICBC driver licensing  
• Getting married
• Change my name
• Birth services
• Hunting and fishing 
• Provincial government payments
• Landlord and tenant relations
• After a death

The Service BC Mobile Service Centre plays a crucial role in ensuring that government services are accessible to everyone, including those with mobility challenges and people living in remote communities without access to an in-person Service BC Centre.

Services are accessible inside the van, in addition to an outside covered area.

Personal information is protected with the same security and privacy protocols as those found inside a Service BC Centre.

The Service BC Mobile Service Centre is equipped with additional features to support client confidentiality, such as partitions, white noise machines and laptop privacy screens.

Why is the Service BC Mobile Service Centre necessary?

• Government services need to work for all people, including those who may not otherwise be able to access one of Service BC’s 65 office locations or have challenges accessing government services online.
• People will have more access to government services by having a Service BC van visit the communities where they live. 
• For most people online services work great, but not all people have access to a device or connectivity. Some services can only be offered in person, such as getting a BCID card or renewing a driver’s license.

How many Mobile Service Centres are there?

• Currently, there is only one van operating.

How do you decide where the Mobile Service Centre goes?

• Remoteness is one factor, but other barriers facing people will be considered as well, such as language, culture, or technology. 
• The locations can sometimes be linked to an opportunity to partner with other government and community service providers. 
• The purpose of the Mobile Service Centre is to provide services to communities facing barriers to accessing government services. To maximize our reach, the Mobile Service Centre will prioritize group events in public spaces. 
• Working with federal partners can provide people with more support, allowing people to access federal and provincial services during one visit.

How do I request to have the Mobile Service Centre travel to my community?

• Service BC will be assessing the demand for mobile outreach services and will determine a process to request the van visit specific communities. Due to limited capacity, communities with challenging situations will be prioritized.

How does the Mobile Service Centre support people with accessibility challenges? 

• The Mobile Service Centre is equipped with a handrail and step to enter the vehicle. For those who cannot enter the van, there is an enclosed, sheltered area equipped with a table and chairs to provide service outside the vehicle. Accessibility equipment includes a hearing loop for those who are hard of hearing, a portable ICBC photo station, and ergonomic seating for clients and staff. 

How will the Mobile Service Centre ensure the privacy of those using it?

• Staff working in the van practice the same security and privacy protocols you would find in a brick-and-mortar office. 
• People’s private information is entered directly into government networks and staff use privacy screens on their laptops. 
• The van is equipped with a white noise machine and hearing loops to protect private conversations. 

How does the Mobile Service Centre contribute to reconciliation efforts?

• The van can travel to remote areas, including Indigenous communities, which may not have a Service BC office nearby. That’s just one example of how the van is bridging historic gaps and fostering inclusivity with all people.
• The van is helping to build awareness of government programs so Indigenous people can fully access the services they may need.

How is the Mobile Service Centre equipped for winter conditions?

• The van is equipped with a two-way radio, a GPS satellite-enabled device, phones, cellular connectivity, and prolonged battery life.
• People working in the van are trained in First Aid, Defensive Driving, Winter Driving Road Safety, and Resource Road Driving Safety.