Record Check Certificates for Ride-Hail Companies
This FAQ is related to the regulatory changes that came into effect on September 16, 2019. This content impacts ride-hail companies.
Transportation Network Services (TNS), or ride-hail, must issue Record Check Certificates to their drivers.
A Record Check Certificate Checklist (PDF) has been created as a resource for ride-hail companies to assist in determining the eligibility of their drivers. This checklist is provided as a template only in order to help clarify the new driver requirements; licensees are free to develop their own checklist.
Information to include on a Record Check Certificate
The Record Check Certificate must be available on the online platform and include the following
- Driver's full legal name
- Driver's photo (similar style to the B.C. Services card, i.e., recent head shot)
- Licensee's legal name
- Expiry date of the record check
- A statement that the driver has undergone a police record check, driver record check, and meets all requirements under the Passenger Transportation Act
- The make, model, year of manufacture, and licence plate information for the vehicle
- The TNS company’s National Safety Code number
TNS licensees are free to create their own Record Check Certificate or can use the sample provided. The sample provides an example of the information that must be available on the certificate on the online platform.
The Record Check Certificate verifies a driver has received a police record check and a driving record check and is therefore eligible to safety operate a passenger directed vehicle. Companies are responsible to determine whether drivers meet the provincial record check requirements. Read more about Passenger Directed Vehicle Driver Requirements
The Record Check Certificate must be presented to law enforcement officials upon request as it is part of the evidence of authority to operate.
What if a driver is not eligible to drive?
If a driver has not met the provincial requirements to be a driver of a passenger directed vehicle or a licensee is unable to determine driver eligibility, the company is to provide notification to the driver in writing that they they are are unable to issue a Record Check Certificate.
A driver may submit a Record Review Application to the Registrar of Passenger Transportation for a review of their record if a driver has received notification that they are unable to drive.