Evacuee registration and assistance tool orientation

To use the Evacuee Registration and Assistance (ERA) tool, each community must take part in an orientation session to complete the onboarding process. Orientation sessions are scheduled by request only. Orientation is available to all Emergency Support Services (ESS) leadership who have an established team.


LEP staff and ESS leadership (staff or volunteer) must take part in this orientation session if intending to use the ERA tool. Orientation sessions are 'Train-the-Trainer' style, so leaders can train their own teams. To that end, these sessions are not intended for ESS responders not in a leadership role. We encourage these positions to also attend if possible:

  • ESS training lead (staff or volunteer)
  • BCeID account managers
  • admin or finance staff
  • third-party contractors delivering ESS


The onboarding community must have an established ESS team. Each participant must have completed basic ESS training and understand ESS fundamentals.

Each participant must have an active and unique Business BCeID or Basic BCeID before attending an orientation session. This is a requirement to be able to login and access the ERA tool. Users will have access to the ERA tool after orientation is complete.


Onboarding will be on hold as of March 31 and will resume in Fall 2021.

To complete an orientation session with your team, e-mail essmodernization@gov.bc.ca stating your interest.

Important notes for consideration:

  • Orientation requests are reviewed and completed in order of priority
  • Minimum participants 2, maximum participants 6
  • Orientation sessions are offered Monday to Friday during standard business hours
  • Exact date and time is arranged between the ESS leadership and the ESS Modernization Project team
  • Scheduling a session may take time, so we encourage your team to plan ahead
  • Sessions may be reschedule due to low enrollment or operational response needs

Method of delivery

Orientation is delivered live in a virtual workshop setting using Microsoft Teams. These sessions are approximately two hours in length. MS Teams is available through a web browser or by downloading the MS Teams app. Participants will receive an email invitation to their orientation session once a date and time is confirmed.


After completing orientation, each user will have access to many resources. These resources include quick reference guides, ERA tool guides, video tutorials, and other resource links. Communities are encouraged to plan and develop “in-house” training sessions to support their team’s training needs as required.