About the Evacuee Registration & Assistance Tool
Communities under Evacuation Alert or Order may submit requests for expedited ERA tool training and supports through the Emergency Operations Centre (EOC).
The Evacuee Registration & Assistance (ERA) tool website was released in April 2020 to improve the registration and delivery of ESS. The tool allows evacuee to self-register, responders to enter registration and referrals digitally, and suppliers to submit invoices and receipts online through any web browser.
There isn't any download or special software required to use the online ERA tool. Visit the ERA landing page on any electronic device with an internet connection (required). It is designed for these user groups:
- Evacuees — can self–register online if instructed to do so by their First Nation or Local Government
- Responders — First Nation or Local Government representatives that can log into the ERA tool to deliver ESS
- Suppliers — all suppliers with existing supplier agreements with their First Nation or Local Government
- Government staff — who perform administrative tasks, including initial onboarding setup and task number management
Evacuees can complete the online registration if instructed to do so. No BCeID is required.
Responders Note: the information on this page is discussed in more detail in the ERA Interactive Learning Session.
Not all First Nation or Local Governments will decide to use the ERA tool. We will continue to use the ESS paper forms to support those who do not use the tool, and in the instance of a power outage or connectivity disruption.
It is the responsibility of those using ERA to instruct evacuees to complete an online self-registration. Evacuees can be instructed to self-register online by including the ERA landing page URL (https://ess.gov.bc.ca/) on your Evacuation Alert or Order.
If an evacuee self-registered online, but wasn't instructed to do so, they may have to register using paper-based forms with the local ESS team if they aren't using ERA.
All First Nation and Local Governments are invited to start integrating the ERA tool as part of their ESS program delivery.
Understanding that the ERA tool may not be accessible to all, we will continue to use the ESS paper forms to support those who do not use the ERA tool, or in the instance of a power outage or connectivity disruption.
Communities that have completed training and have access to the ERA tool for a real event are considered onboarded.
How to onboard
Detailed instructions on how to onboard are included in the ERA Implementation Package distributed by Emergency Management BC. If you have not received the package, please write to email@example.com.
The steps outlined in the package should be completed by your Emergency Program Coordinator (EPC), Emergency Support Services Director (ESSD) or those responsible for your local emergency management program in your community.
- Each individual user will need a unique Business or Basic BCeID account.
- At least one ESS team member must enroll for an ERA Interactive Learning Session. For more information, visit the ERA Tool Training page.
- After training, that representative will be an ERA Superuser, and will be able to manage their team by adding new users.
- Review and sign the Electronic Access Agreement (EAA) included in your package. This must be completed by the First Nation or Local Government and submitted by e-mail to the ESS Modernization Project team: firstname.lastname@example.org.
First Nation or Local Governments have two access levels available.
- ERA Users can register evacuees, complete an evacuee registration, as well as add referrals based on a needs assessment. ERA Users only have access to information under the active task number they are currently working under.
- ERA Superusers have all the functionality of an ERA User with the added ability to manage users in their teams, reporting functions and access to training materials. This level should used by supervisor and leadership roles within your ESS team. Superusers will only have access to information under the active task numbers within their jurisdiction.
A Training Environment is available for users to practice using the tool as much as they like. This environment will always be identified by the orange banner at the top of the web page.
Release notes contain all updates and improvements that are being rolled out so users are aware of the latest changes. Current users of the ERA tool will find release notes on the 'Training & Useful Information' tab on your ERA Dashboard.