Reporting Procedures for Community Corrections Clients

Last updated: April 2021

COVID-19 service changes

As part of the Community Corrections Division’s commitment to reducing the transmission of COVID-19, the following measures have been enacted relating to Community Corrections client reporting.

Release from court (court referrals)

Upon release from court, clients will report by phone to the designated court referral Community Corrections office, where a probation officer will conduct a telephone intake, confirm the client’s contact information, and make a referral to the appropriate Community Corrections office, dependent on the client’s location.

  • A list of court office locations has been provided to each court.
  • The client will be directed to initially report by phone to the appropriate receiving Community Corrections office.
  • The receiving Community Corrections office will conduct an initial telephone intake and accept supervision of the client’s order.

Release from correctional centre

Upon release, correctional centres will direct clients to first report by telephone to the appropriate receiving Community Corrections office.

  • The receiving Community Corrections office will then conduct an initial telephone intake and accept supervision of the client’s order.

Community Corrections reporting procedures

The supervising probation officer uses structured professional judgement to assess each client’s suitability for ongoing remote supervision.

  • Some clients still meet with their probation officer in person at an office, based on assessment of their risk and presenting needs.
  • Protective barriers and safety protocols are in place to ensure staff and clients attending in person are safe and in compliance with public health guidelines.

Clients who have been assessed as suitable for ongoing remote supervision but have no access to a telephone may be eligible for a temporary cellular device issued by BC Corrections.

Video conferencing technology has been introduced as a tool to communicate with clients and is used at the probation officer’s discretion.

  • As probation officers initiate video conferencing with a client, client guides are available to assist the client in accessing this technology.

Email has been introduced as a tool for probation officers to provide documents that clients would normally have to attend the office to obtain.

  • These documents, such as curfew exemption letters, are properly encrypted to ensure security.