Submitting Evidence

Upload your evidence to the Residential Tenancy Branch online. It is the fastest, easiest way to submit evidence.

 

Digitize and Upload My Evidence

Digitize Evidence

The best way to submit evidence to the Residential Tenancy Branch is online: 

  • Save your evidence on your computer or mobile device
  • Clearly name each file so it is easily recognizable
  • If you need to submit emails as evidence, or supporting documentation, make sure they are not in one of the following file formats as they are not allowed: msg, eml, html and htm
    • Files with these formats must be converted into an acceptable format such as: text, PDF, Word or a photo

Upload Evidence

Upload evidence through the Dispute Access Site any time before the dispute is resolved--but make sure you meet your evidence deadlines.

Go to the Dispute Access Site, enter your unique Dispute Access Code and begin uploading your evidence.

  • In the upload window, select files from a location on your computer, tablet or smart phone.
  • It is a good idea to give files a logical file name
    • For example, carpet_stain_2017630.jpg
  • You must describe the file in the field provided
    • For example, "stain on living room carpet taken during condition inspection on June 30, 2017"
  • If you are uploading an audio or video file, provide a time code for the key point in the file in the description field
    • For example, "Video at time code 2:02 of using the kitchen faucet to turn on hot water, recorded on March 17, 2017"

Once you complete the upload, the Dispute Access Site will get a receipt showing what you uploaded--remember to keep that for future reference.  You can either print a copy or email it to yourself.

Visit the Dispute Access Site

Note:  Your Dispute Access Code is provided to you when you submit your application or if you are the respondent, in the Notice of Dispute Resolution Proceeding served to you by the other party.

Size Restrictions

The maximum allowable file sizes for files that can be electronically submitted are:

  • Video files: 200 MB (megabytes)
  • Non-video files: 10 MB (megabytes)

Parties attempting to submit evidence files larger than the maximum allowable amount should consider converting the file to a different format that uses less data or to divide the file into more than one document.

Format Restrictions

The Residential Tenancy Branch accepts evidence in the following file formats:

pdf, jpg, png, jpeg, docx, mp4, mov, avi, doc, m4a, tif, mp3, txt, rtf, odt, m4v, xlsx, bmp, tiff, wav, wma, wmv, pptx, xls, csv, aac

I Want to Convert My Paper Evidence to a Digital Format

Not sure how to turn your paper evidence into a digital document? No problem. Here are a few tips and tricks:

  • On your computer: scan your document on a scanner and save the document to your computer desktop. Give the document a clear and descriptive name.
  • On your smart device: take a picture of your document using a document scanning app such as Genius Scan, CamScanner or Tiny Scanner – they’re free! The app will convert your picture into a PDF. You can save the document(s) directly into the app or you can store it in a file storage app such as Dropbox. You’re almost done! Just log into your Application for Dispute Resolution or to the Dispute Access Site and follow the instructions to upload your digital document.
  • If you need to submit emails as evidence, or supporting documentation, make sure they are not in one of the following file formats as they are not allowed: msg, eml, html and htm
    • Files with these formats must be converted into an acceptable format such as: text, PDF, Word or a photo
    • If you have difficulty converting an email into an acceptable file format consider printing it and scanning it as a PDF to your computer or smart device

I Can’t See My Evidence on the Dispute Access Site

Uploaded evidence but can't see it on the Dispute Access Site?

When you return to the Dispute Access Site to add evidence later, you can see how many files you submitted and the categories of information you provided, but you will not see the file names for each upload.  This is for privacy reasons. For example, if you submitted a document called Repair_Receipt.jpg to support your claim for compensation, you will only see:

Added: Other files (1)

Review the receipt for the evidence you submitted.  It will show the date and time you submitted the evidence, the file number and the file names you submitted.

I Uploaded the Wrong Document or Uploaded it to the Wrong File Number

If you believe you submitted evidence to the wrong file number in error, please resubmit the evidence to the correct file and contact the Residential Tenancy Branch to have the misfiled evidence flagged.

I Want to Submit Evidence in Another way

Not able to upload your evidence online?  No problem.

While uploading evidence online is the fastest, easiest way to submit your evidence to the Residential Tenancy Branch, you may submit evidence in person at any Service BC Office or the Residential Tenancy Branch Office in Burnaby.

You can use a publicly accessible computer kiosk or use the wifi service on your own device at any Service BC Office or at the Residential Tenancy Branch Office in Burnaby.

 

Other Ways to Submit Evidence

Not able to upload your evidence online?  No problem.

While uploading evidence online is the fastest, easiest way to submit your evidence to the Residential Tenancy Branch, you may submit evidence in person at any Service BC Office or the Residential Tenancy Branch Office in Burnaby, fax it through our dedicated fax lines or mail it to the address provided below:

You may submit evidence in person at any Service BC Office or the Residential Tenancy Branch Office in Burnaby.

Remember to bring both your file number and your unique Dispute Access Code.

Note:  Your Dispute Access Code is provided to you when you submit your application or if you are the respondent, in the Notice of Dispute Resolution Proceeding served to you by the other party.

You may submit evidence by fax or mail.

You must include your file number and unique Dispute Access Code.


  • Fax Evidence to:
    • In the lower mainland: 604 -660-2363 or,
    • From outside the lower mainland: 1-866-341-1269

  •  Mail evidence to:
    • Residential Tenancy Branch, #400 - 5021 Kingsway, Burnaby, BC, V5H 4A5

Note:  Your Dispute Access Code is provided to you when you submit your application or if you are the respondent, in the Notice of Dispute Resolution Proceeding served to you by the other party.

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: March 4, 2021.

Contact the Residential Tenancy Branch