Client Registry Support - ECR.06

Client Registry Support must be contacted if:

  • a date of death has been applied to the client in error;
  • data has been entered into the wrong client record;
  • it is suspected that a patient has a duplicate record in the Client Registry;
  • search results indicate there may be multiple PHN's assigned to a patient;
  • the Client Registry rejected the update because the client record is in a potential "overlay" status;

Note: An overlay is caused when a significant change has been made to a client record which may indicate that it is not the same person.

  • the Client Registry sends a notification that the PHN entered from a B.C. health card (B.C. Services Card or CareCard) does not exist; or
  • the patient requests to have a confidentiality mask applied to their Client Registry record.

The Client Registry Administrator can be contacted at 250-952-9137 or This contact should not be provided to clients.