Family connections hubs to support families, children and youth with support needs

Last updated: November 15, 2021

Updates for service providers

Find out how service providers can continue supporting children, youth and their families through the transition to family connections hubs.

See info for service providers


What's changing

Services are being improved for children and youth with support needs. In spring 2025, new family connections hubs across the province will offer accessible and inclusive services that are:

  • Available to all families, no matter where they live
  • Available from birth to age 19
  • Gender inclusive, culturally safe and free of stigma

Families will be able to easily and quickly access information or services based on individual needs. A referral or diagnosis will no longer be needed.

  • Families will access services at a family connections hub in their area
  • Essential medical equipment and supplies like wheelchairs will be fully covered
  • Respite services will be more flexible
  • Out-of-home stabilization services are being developed

How will this change affect my family?

Starting in spring 2025, all families can visit a connections hub in their area for support and access to services. Until then, families can continue to apply for and receive funding or services just like they normally would.

Find out what to expect

Visit a family connections hub

Family connections hubs will provide a one-stop location for support, therapy and information. Hubs will provide the same core services to everyone.

  • Families will be able to access a hub from their local community. Smaller communities will have access using mobile services or virtual technology
  • Hub teams will create a comfortable, welcoming, inclusive and safe space by using a trauma-informed, culturally safe and respectful approach
  • Hubs will be run by service providers contracted by the ministry

How it will work for your family


Visit a local hub

If you think a child or young person in your family needs extra support, connect with a hub in your area. They will connect you with services you need right away.

A care provider at the hub will coordinate your services and help you through your journey. They'll introduce you to a qualified practitioner who will conduct an initial interview and standard assessment to identify support requirements.


Work with your team

You'll then connect with a team of experts, which could include:

  • Occupational, physical and speech language therapists
  • Behaviour consultants
  • Interventionists
  • Other support staff that might be needed

The team will work closely with your family to support making decisions and setting goals. For example, they will help:

  • Build a support plan tailored to your child or young person's needs
  • Connect you with supports and services that you can access right away

Stay connected

Your family will stay connected with a support specialist and team of experts at the hub until services are no longer needed or transition to adult services. As needs change or life events happen, the hub will be able to adapt services or connect you with other ministry programs for support.

Families will be able to offer feedback and address any concerns they might have about services with the ministry.


Types of services available at a hub

There will be 3 different categories of services:

  • Timely referrals and access to services where needed
  • Targeted screening to help assess strengths and needs within the context of their family, school and community
  • Developmental monitoring where possible developmental delays may exist
  • Education, information and guidance in several formats and languages to help families navigate supports and services for their children
  • Assistance from family support workers to help to identify and remove barriers
  • Behaviour supports to help children, youth and families understand the causes of specific behaviours and work together to create tailored plans
  • Interventions (group and individual services) aimed at helping children, youth and their families to meet their identified goals
  • Therapies to meet a child or youth’s developmental goals, including occupational therapy, physiotherapy and speech language therapy
  • Mental health support
  • Care coordination support to help with service planning
  • Respite and in-home supports that help reduce families’ stressors, including housekeeping, food preparation, sibling care and other services
  • Parenting and professional supports like coaching, counselling and life skills
  • Transition planning to help young people with support needs transition to adulthood
  • Adaptive, mobility and medically-necessary equipment and supplies for eligible children and youth, with a focus on supporting their functional and health needs

Next steps

We're taking a thoughtful, careful approach and making changes gradually over time. This includes:

See when specific changes will be introduced.

Working with parents, caregivers and service partners

The ministry team will continue to gather input and feedback by:

  • Hosting information sessions for parents and service providers
  • Seeking guidance from Indigenous leaders, service providers, communities and rights' holders on the best path forward for services for Indigenous children and youth with support needs
  • Consulting with service providers to help develop a Request for Proposal for family connections hubs

Learn about the service framework and the minister's advisory council:


Need more information?

Call the resource line at 1-833-882-0024 or attend an information session.


Frequently asked questions

Find answers to questions that are asked often. Read the frequently asked questions (PDF, 165KB).