Appealing a Decision

Last updated on May 4, 2021

If you are not satisfied with a decision that has been made by Health Insurance BC regarding your Medical Services Plan account, you can request a review of the decision by stating your case in writing and sending your letter and any supporting documents to Health Insurance BC:

Attention: Operations Director
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, B.C. V8W 9E3
Fax: 250 405-3595

If you disagree with the response from the operations director of Health Insurance BC, you can send a letter of appeal to the Ministry of Health:

Director
Beneficiary and Diagnostic Services Branch
Ministry of Health
PO Box 9649 Stn Prov Govt
Victoria, B.C. V8W 9P4
Fax: 250 952-3268

If your appeal is related to a PharmaCare account or claim, please contact PharmaCare.

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.

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Appealing a Decision