When the Opportunity and Prototyping Phases are complete, or when the Service Blueprint is finalized, the core team will be ready to lay out the roadmap. The roadmap shows the organizational activities and capabilities, and aligns them by when the organization is able to implement them.
1. Review Service Blueprints
Review any blueprints the team may have created.
2. Cluster Activities
Use sticky notes to sort the blueprint capabilities and organizational activities into related clusters.
3. Define Effort
Create streams or swim lanes of the types of effort needed, such as:
- Application features
- Operations and processes
- Policy and legislation
- Organizational staffing and structure
- Technical systems
4. Organize Activity Clusters
Organize the clusters in the related swim lanes based on:
- Overall time frame of the project: use years as the Roadmap timeline ie. Year One, Year Two, Year Three; paired with more relative timing—Now, Soon, Later, Someday
- Dependencies: what things need to come before other things
- Connections to other ministry or government projects and capabilities
- High-level estimates of resources, time, talent or budget needed
- The capacity of the organization
5. Make Value Clear
Use the bottom row on the swim lane chart to show the value of the individual investments. As activities are arranged, explain the value that different elements or clusters bring to the organization and to stakeholders.
6. Refine the Roadmap
The team will need to move from the collection of sticky notes to a more polished document by creating an infographic that shows the overall roadmap. Create a more refined version in software such as Adobe Illustrator or Photoshop.