A research review gathers all the previous research done related to your service. Projects should build on the work that has been done in the past to identify user behaviours, priorities, satisfaction, measures of success, and existing metrics. Research reviews can also look at research findings from secondary sources, such as academic sources or industry leading blogs, that align with your service.
Gather any reports and metrics information you can find about your current service.
Use this information to inform your future research or to identify metrics that can be used to analyze the effectiveness of your new service.
Research reviews are a good first step in the Discovery phase to avoid duplication of research work.
- Be aware of the user segmentation and the research methods used to gather the findings from past research.