Case Studies

Our case studies highlight the successes we've had helping clients across government redesign their services. Learn about a project's context, the approach the team used, the outcomes, and explore the project artefacts.

Latest Projects

Transforming the Medical Services Plan

Doctor caring for patient

In 2016, MSP received 130,000 enrolment and 147,680 Premium Assistance applications. Thirty percent of application forms were returned due to errors. To improve the process, the Ministry of Health wanted to introduce a digital self-serve product, an online enrolment form. 

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Helping Farmers Understand Their Soil

BC Farmland

The Ministry of Agriculture wanted to understand how farmers monitor and manage their soils. With new environmental regulations around soil management pending, the research aimed to provide farmers with the support and resources they needed.

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Why Do People Use Substances Alone?

Stop Overdose BC Campaign Image

In 2017, more than 1,450 people in B.C. died of a suspected substance overdose. Nine out of ten deaths occurred indoors. More than half of those deaths were in private residences. The Ministry of Mental Health and Addictions wanted to gain a greater understanding about why people use substances alone. 

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Past Work