Case Studies

Discover our case studies created by working with different ministries across the B.C. public service.

Our case studies highlight the successes we've had helping program areas across government to redesign their services. We talk about the service design challenges, activities used to approach the problem, and the outcomes and impact for each project.

BC Services Card

Person tapping a B.C. services card on a computer dongleThe BC Services Card is designed to make it easier for B.C. residents to access provincial government services like medical services with just one card and can be combined with a drivers license.

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Starting a Restaurant in B.C.

Interior of a restaurantThe B.C. government is working to help entrepreneurs easily and quickly start businesses by reducing regulatory red tape and improving business services and processes.

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Residential Tenancy Branch

Front counter of residential tenancy branchThe Residential Tenancy Branch needed to modernize its online service delivery options to help reduce wait times and streamline the process to resolve disputes between tenants and landlords.

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Childcare Subsidy Program

Collage of images from the childcare subsidy researchThe Ministry of Children and Family Development needed to better understand the experience of parents, childcare providers and other stakeholders in applying for and accessing childcare subsidies in order to streamline and improve the process.

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Student Journey

Bulletin board of student financial aid supportIn order to provide post-secondary students with useful online post-secondary resources and services, the Ministry of Advanced Education needed to better understand a student’s journey into and through post-secondary.

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Map image from the Drive BC websiteThe Ministry of Transportation and Infrastructure (MoTI) launched the DriveBC Traveller Information System website and toll-free phone line in 2005. Since then, it has become the most frequently visited government website, providing up-to-date road and travel information province-wide, 24 hours a day.

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