The service design team is changing how citizens access government services by bringing innovation and a human-centred approach to the BC Public Service.
Service Design in B.C.
The Service Design team located in the Government Digital Experience Division is changing how citizens access government services by bringing innovation and a human-centred approach to areas such as health care, transportation, education, policy and finance.
Methods & Tools
Services are everywhere, and they are rapidly increasing in scope and complexity. The role of service design is to put human experience and need in the forefront of the design thinking process. Empathizing, asking questions and testing ideas can help create better innovations and services relevant to the people who use them.
Service Design Phases
We work in partnership with ministries to deliver projects. While there are defined tools within the realm of Service Design, each project is uniquely designed to meet the specific needs of a program area and its clients.
Discover our case studies created by working with different ministries across the B.C. public service.
Case Study: Starting a Restaurant
See how we helped streamline the process of opening a restaurant in British Columbia.
Case Study: Childcare Subsidy
See how we made applying for and accessing childcare subsidies an easier process for parents and childcare providers.