Ahead of your project it is important to consider what type of data your ministry needs to collect. Do you need more numeric information, such as: 800 out of 1,000 people said they agree with the suggested changes.
Or do you need to know more stories, such as: Jane commented that there needs to be an easier way for her elderly mother to access this service.
Once you have decided on the type of information you need, you need to decide who will do the analysis. This may be resourced by your team, the Citizen Engagement team, a contractor, or a mix of all three. When deciding, it's crucial to consider your timeline, budget and resource availability.