Engagement Tools

The Citizen Engagement team will help you determine the right tools to use based on your project. Here are some examples of different tools and their benefits:

Face-to-Face meetings

  • People feel more involved when they hear from and speak to the people who are making decisions.
  • When using only online tools you lose the information we get from body language and tone of voice.
  • Without distractions, individuals are more engaged in the conversation.

What you’ll need

  • Easy to find information about the events. (website, posters, etc.)
  • Enough staff to help facilitate and coordinate meetings and logistics.
  • A way to record citizen comments at the meetings.
  • Someone to coordinate the materials and to record how many attendees there were.

Some useful documents to help plan face-to-face meetings:

Online discussion forums

  • Provides an easy to use platform for two-way conversation between government and citizens, as well as among citizens.
  • Follows a formal Moderation Policy and Terms of Use to ensure thoughtful and polite dialogue.
  • Easy to export comments for analysis.

What you’ll need

  • Moderators trained by the Citizen Engagement team.

Online feedback forms and surveys

  • Easy to use and allows participants to respond privately.
  • Well-designed questions can provide you with good detail to better understand the issues.
  • Collects both qualitative and quantitative data that can be exported easily for analysis.

What you’ll need

  • To develop good questions with the support of the Citizen Engagement team.

Document commenting

  • Provides an easy to use platform where individuals can comment on documents paragraph by paragraph.
  • Follows Moderation Policy and Terms of Use to ensure thoughtful and polite dialogue.
  • Easy to export comments for analysis.

What you’ll need

  • Moderators trained by the Citizen Engagement team.

Telephone townhalls

  • Allows callers to ask questions directly to a decision-maker.
  • Moderated to ensure thoughtful and polite dialogue.

What you’ll need

  • The main speaker (ie: the Minister)
  • Panelists (Who will answer technical questions? ie: policy experts)
  • Question selector: someone to rank and queue the questions.
  • All will be trained by the contractor.

For examples of a current public engagement, please email: CitizenEngagement@gov.bc.ca