Many engagements feature the use of an online discussion forum. To ensure that the conversation is respectful we use a 12-point Moderation Policy & Terms of Use (PDF, 63 KB). These are legal documents and may not be edited or altered. We post them to each website that hosts an online discussion.

A moderator reviews and approves each comment against these policies before they are made visible to the public. If a comment is not approved but is relevant to the conversation, the writer is contacted to let them know why so that they can resubmit. We never edit comments.

If you expect a large volume of feedback, you will need a moderation team. This team includes staff from both the ministry and the Citizen Engagement team. While you aren’t expected to moderate 24/7, there may be evening and weekend shifts if a project is particularly busy.