Citizen Engagement Handbook

Citizen Engagement is the process of inviting feedback from the public on our work. It helps us make better decisions by understanding what people want and consider important.

Citizen Engagement Requirements

Before starting, the Ministry must inform their Government Communications and Public Engagement (GCPE) Director and the Director of Citizen Engagement at GCPE. This is written into Core Policy, Section 22.3. This applies to all methods of public engagement, whether it is online or face-to-face, or both.

All B.C. government public engagement opportunities must be posted on govTogetherBC.

Managing communication with the public is an important role of GCPE. They can help manage messaging or issues, plan promotion and coordinate media. They also ensure that the project design meets corporate standards.

All public engagements must be branded as ‘B.C. government’ and This offer a consistent user experience. They must be easy to use and protect both citizen privacy and government security.

For online engagements, corporate software and technology must be used. Exceptions must first be approved by GCPE.

Hiring a Contractor to do Public Engagement

You must contact GCPE before hiring a contractor for public engagement services.

GCPE has a Corporate Supply Agreement (CAS) for this purpose. The CAS lists approved contractors that provide advice and support for public engagements. Ministries may use other contractors when there is rationale for their specific use. For example, they are subject matter experts or have worked on the project previously.

It is never too early in the process to reach out to the Citizen Engagement team for help. Contact the Citizen Engagement team at:  CitizenEngagement@gov.bc.ca.