Discussion 9: Key Performance Indicators

The objective of this discussion is to gain insights into what suppliers of this technology would regard as appropriate key performance indicators and associated metrics that could be used to measure the success of the Source to Contract system. The areas of interest are:

  • Savings due to strategic sourcing
  • Savings due to automated processes
  • Savings due to contract management
  • Improve service levels for public sector staff
  • Increase participation in public sector opportunities (supplier interest)
  • Improve service levels for suppliers
  • Increase use of existing corporate agreements


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