Cellular Phones and Mobile Devices


Goods and services you can purchase

Cell phones (smart and regular phones)

Portable data modems or hubs

Phone and data plans

Tablets

Note: Device availability may vary by provider.


Use this supply arrangement

Step 1: Check if your organization is authorized. Organizations that may use this supply arrangement are:

  • B.C. government ministries
  • B.C. broader public sector organizations on the CSA Users list

Step 2: Contact your telecommunications coordinator to begin the purchasing process. This person may be the one who orders equipment for new employees in your ministry, division, branch, or program area.

Step 3: Review available devices and plans on the provider’s secure website. Find the website link and login information in the Pricing section of this page. When selecting a provider, consider:

  • Available network coverage
  • Some organizations prefer all devices use the same provider

Step 4: Place an order by phone, email, or in-person. In general, the telecommunications coordinator will complete this step. Provide an account number or request a new account from the provider. Orders can be paid for by Purchase Card or invoice.

  • The provider may complete a Purchase Order Details Form requiring a signature; A copy of this form can be submitted to the appropriate finance or accounts payable department

Bell

  • Online on the Bell secure website (see Pricing section for link and login information)
    • Note: Before placing your first order, contact a B.C. government Bell representative to obtain a secure ordering ID and password
  • Phone or email a B.C. government Bell representative

Rogers

TELUS (B.C. government only)

​​Step 4: Receive the device. The provider may ship the device directly to a designated workplace or dealer location for pick-up. 

Step 5: For B.C. government only, contact your iStore preparer. They will enroll the device in the Mobile Device Management Service using the OCIO online request form (IDIR required).


Information about this supply arrangement


Pricing and supplier contact information

Pricing information is confidential and must not be shared. To access pricing, you will need a:

  • B.C. government IDIR, or
  • BCeID that is registered with the Procurement Services Branch

 

Bell

View login information and link to the Bell secure website (PDF, 181KB)
CSA Number: CS-000658


For help with:

  • Orders
  • New user ID and password

Contact: Abe Jeha (Account Service Representative) or Doug Spencer (Enterprise Sales Manager)
Phone: 778-227-4395 (Abe) / 604-678-4219 (Doug)


For help with:

  • General voice or data issues

Contact: Bell User Support Centre
Phone: 1-877-328-2123

For additional information, refer to Schedule D Problem Resolution and Repair document (PDF, 110.7KB)

 

Rogers

View login information and link to the Rogers secure website (PDF, 173KB)
CSA Number: CS-000657


 For help with:

  • Orders

Contact an authorized Rogers dealer:

Cellworks

Contact: Kelly Truong
Phone: 1-877-961-1424
Regions served: Vancouver Island, Metro Vancouver

Imagine Wireless

Contact: Trevor Halsted
Phone: 250-744-9292
Region served: Vancouver Island

Fraser Valley Wireless

Contact: Courtnie Glennie
Phone: 604-244-0550
Regions served: Metro Vancouver, All other regions (except Vancouver Island)


For help with:

  • Orders
  • Billing
  • Account set-up or changes
  • Online reports and tools
  • Roaming information and travel packs
  • Voicemail password resets
  • SIM card provisioning
  • Reporting lost or stolen devices

Contact: B.C. Government Business Support Group
Phone: 1-877-274-3375, option 2, then extension 55801


For help with:

  • Network or device problems
  • Troubleshooting

Contact: Rogers Technical Support
Phone: 1-877-274-3375, option 1


For help with:

  • CSA inquiries
  • Account management and guidance

Contact: Greg Cooke-Dallin (Public Sector Account Manager)
Phone: 250-217-3529

 

View login information and link to the TELUS secure website (PDF, 93KB)
CSA Number: CS-000659


For help with:

  • Orders
  • Device accessories

Contact: An authorized TELUS dealer (PDF, 123KB)


For help with:

  • Orders
  • Changing phone numbers
  • Adding or remove network features
  • Reporting a lost, stolen, or recovered device
  • Difficulty access voicemail or emails from U.S.

Contact: Province of B.C. Dedicated Client Care
Phone: 1-800-377-5011


For help with:

  • Rate plans and features
  • Cell phone features
  • Customized billing
  • Reporting
  • Training for branch managers on TELUS reporting tools

Contact: Mustajab Khan
Phone: 604-837-2214


For help with:

  • Cell phone, smartphone, and mobile internet features
  • Coverage maps
  • User guides
  • Help pages

Visit the TELUS Mobility website

 


Related Supply Arrangements

Asset Disposal

Commercial Card Services

Computer, Laptop & Mobile Accessories

View the A to Z list of all goods and services


Contact Information

Phone: 250-387-7300

Email: Procurement@gov.bc.ca