If you have a concern about BCFIRB's practices and/or services, you can file a complaint with the B.C. Ombudsperson. Concerns can include things like lengthy delays, rudeness, negligence, arbitrariness, oppressive behaviour or unlawfulness.
The B.C. Ombudsperson is an independent Officer of the Legislature who upholds the principles of openness, transparency, and accountability. The role of the Ombudsperson is to ensure that every person in B.C. is treated fairly by government bodies.
After investigating a complaint, the Ombudsperson can, when appropriate, recommend changes for resolving an unfair situation. However, the Ombudsperson does not have the authority to order changes to BCFIRB processes, policies or decisions.
- Learn more about the B.C. Office of the Ombudsperson.