Verify your identity by video

Enhanced levels of security make using the BC Services Card app more secure and help protect your privacy. This means you must verify your identity to set up the app. You can do this right from your mobile device by sending a video to Service BC.

To send a video:

  • Take a video of yourself in the app and send it to Service BC anytime
  • A Service BC agent will review your video to verify your identity
  • It may take a few days to be verified

Can't send a video?

​You can have your identity verified during a short video call with a Service BC agent.

Calls are accepted Monday to Friday 7:30 am – 5 pm Pacific Standard Time – except statutory holidays.

Your identity can be verified in person at a Service BC location.

Note: Children age 11 and under can't be verified by video. They need to verify in person.

Steps to verify by video

The steps are the same when having a video call with Service BC and when sending a video to Service BC.  

1. Open the app

2. Complete steps 1 and 2 in the app 

3. Choose an option

  • Decide if you want to have a video call with Service BC or send a video to Service BC.

4. Provide additional information

  • Take a photo of your face for the Service BC agent to compare with your ID
  • Take the video of yourself (if applicable)

5. Start your video call, or send your video

  • If you talk to a Service BC agent in a video call, your identity will be verified during the call
  • If you send a video to a Service BC agent, you'll get an email back once your identity is verified