Get Help

Contact the BC Services Card Help Desk if you need help with:

  • Mobile card
  • Passcodes
  • USB card reader
  • Setting up your computer
  • Logging in with a BC Services Card

Before You Call

  • Check the troubleshooting topics for help
  • Check the website you're trying to access for help or contacts
  • Get the following information ready for the call:
    • The date and time an error was displayed
    • Your BC Services Card serial number (the number on the back edge of your card – under the bar code)
    • A description of your problem, including the type of error you received

BC Services Card Help Desk

Open Monday to Friday (except statutory holidays) from 7:30 am to 5pm Pacific Standard Time, or 8:30am to 6pm Mountain Time.

  • 1-888-356-2741 (Canada and USA toll free)
  • 604-660-2355 (Within Lower Mainland or outside Canada and USA)