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Having trouble logging in with your card?

First check that:

  • Your computer or mobile device is connected to the Internet
  • You’re using a supported browser 

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Need more help?

If you're still having a problem getting a card or logging in with your card, please contact us.

When calling for help with logging in, have the following information ready:

  • The date and time an error was displayed
  • Your BC Services Card serial number (the number on the back edge of your card – under the bar code)
  • A description of your problem including the type of error you received