Help

Having trouble getting a card?

First check that:

  • The name on your identity document (driver’s licence, Canadian birth certificate, or Canadian immigration document) is the name you expect to be on your BC Services Card

Learn how to...

Having trouble logging in with your card?

First check that:

  • Your computer or mobile device is connected to the Internet
  • You’re using a supported browser 

Learn how to...


Need more help?

If you're still having a problem getting a card or logging in with your card, please contact us.

When calling for help with logging in, have the following information ready:

  • The date and time an error was displayed
  • Your BC Services Card serial number (the number on the back edge of your card – under the bar code)
  • A description of your problem including the type of error you received