Business Registry Frequently Asked Questions

Online Filing Basics   Accessing the Business Registry    Accounts in the Business Registry    Setting-up & Managing Accounts & Users   Paying & Fees    Cooperative Filings   Benefit Company Filings

Filing Basics

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Accessing the Business Registry

Logging in with the BC Services Card

What is the BC Services Card?

The BC Services Card is a form of identification available to B.C. residents. It is designed to be set up as a digital identity that you can use to access government services.

You probably have a BC Services Card already, as it is used to access medical care and can be combined with a BC driver’s license. Not sure if you have a BC Services Card? Check the front of your drivers’ license or health card for the words “Services Card.”  

Why use the BC Services Card for the Business Registry?

In the digital era, trust is hard to earn and security is imperative. As service providers, government must give citizens a highly secure and private way to access online services. It is also important for government to know who is receiving those services.

The BC Services Card provides that trust. When you use your card to log in to government services online, it uses two-factor authentication to keep your information safe. The card was designed using the same enhanced security features as the B.C. driver’s license. These security features meet the highest standards for integrity and security and help protect your personal information and prevent misuse.

What information will BC Registries be able to access from my card?

To log in to the Business Registry, you will use a mobile version (link to below) of your BC Services Card. The only information BC Registries can access from your mobile card is your first and last name. Access to information on your mobile card is tightly restricted to only provide the information the service requires. In the case of BC Registries, we use your name for digital signatures when you submit your filings

Registries cannot access your medical or driving records, and we cannot see any other services you access with your card.

If Registries can only access the name from my card, why can’t I just type in my name?

Anybody can type in your name, but your BC Services Card is specific to you. You must verify your identity with a government agent when you set your card up for online use, and this provides an extra level of assurance that you are the authorized cardholder.

Your BC Services Card also contains a unique identifier, which the system uses in combination with your name to keep your account safe. These security features help ensure that nobody else can get into your account and perform undesired actions using your name.

Learn how to use your BC Services Card to access Online Services

There are two ways to use your BC Services Card to log in to online services:

  1. Use a mobile card, which is a representation of a BC Services Card on an iPhone, iPad or Android mobile device. To set up a mobile card, you will need to verify your identity by video.
  2. Use a card reader and passcode. The card reader allows you to read the unique chip embedded in your BC Services Card. Card readers are available for pickup at Service BC offices, and you must verify your identity in person when you pick one up.

For more information on the BC Services Card, visit the BC Services Card website.

Logging in to the Business Registry (non-resident)

How do I Log into the Business Registry if I am not a Resident

  1. Select the account option for non-residents here
  2. Visit a local notary to notarize an affidavit that verifies your identity. You can download the affidavit and find more information on what to bring to the notary here
  3. If you already have a BCeID, login with your existing BCeID. Otherwise register a Basic BCeID account and follow the steps to login  on the BC Registries website.
  4. To secure your account, download an authenticator app like Google or Microsoft Authenticator or FreeOTP for your mobile device.
  5. Follow the steps in the Registries website to link the authenticator app on your mobile device with your account.  
  6. A one-time code will be sent to your mobile authenticator app. Enter the code in the BC Registries website to complete login
  7. Complete the steps to setup your account, including uploading the notarized affidavit and entering the contact information of the notary.
  8. Once complete, submit your request for an account to BC Registries staff for review.
  9. BC Registries staff will review your account request which can take 3-5 business days.
  10. Once your request has been reviewed, you will be notified by email.

Do I Need to Verify my Identity With a Notary if I am not an Administrator of a Non-Resident Account?

All account administrators on non-resident accounts must verify their identity with a notary. However, they can set you additional team members in their accounts without admin permissions. These users or coordinators are not required to verify their identity with a notary. Users and coordinators will need a Basic BCeID, and are required to setup a mobile authenticator and login by entering a one-time verification code sent to your mobile. Instructions on how to generate the code are provided as you create your account

Accounts in the Business Registry

There are two types of accounts in the Business Registry: Basic and Premium.

 What is a basic account and why would I select this?

The basic account allows up to 10 transactions a month, have up to 5 users and pay-as-you go with a credit card. Basic accounts are for users who file on behalf of their own businesses or conduct a limited number of searches.

What is a premium account and why would I select this?

The premium account allows unlimited number of transactions a month, have unlimited users and pay with a pre-funded BC Online account. Premium accounts are for firms and companies that file for a large number of businesses or conduct high volume of searches.

Will premium accounts get additional features in the future?

Yes. Features like transaction history, statements and export functionality will be added soon.

Setting-up & Managing Accounts & Users

I received the passcode letter for my cooperative. Do I need to be the person who sets up my cooperative’s account on the Business Registry?

The person who receives the passcode letter does not have to be the one to set up the cooperative’s account. Whoever sets up the account for your cooperative becomes the account administrator. This means they have additional responsibilities, including the authority to add and remove other users. Once your cooperative has considered who should have these responsibilities, that person should set up your cooperative’s account. Learn more about roles and adding people to your account.

I am part of a law firm that files on behalf of multiple businesses. How does this work?

You will be able to file on behalf of multiple businesses using the “Manage Businesses” tab on your account. To connect a new coop to your account, you will need the cooperative’s passcode, which is sent in the mail to the cooperative’s registered office address. If a passcode is not received at this address, please contact BC Registries.

 Members of law firms also need to use their BC Services Card for access.

There are multiple people in my business or firm who need access to file. How does this work?

The “Manage Teams” feature allows you to invite new team members to file on your behalf. Each new team member will need to sign in with their own BC Services Card. For more information on teams, please see our teams info sheet.

How do I setup an account in the Business Registry?

Click here for information.

Who can setup a premium account in the Business Registry?

The Prime account holder of an existing BC Online account must set up the premium account. When setting up a premium account the Prime account owner enters their Prime userID and password to authorize the use of their pre-funded BC Online account to pay for filings in the Business Registry. Click here for more information on how to apply for a BC Online account.

If I don't have an existing BC Online account, how do I get one?

You can apply for a BC Online account here.

Will I be able to change my account to a Premium account or Basic account

Yes. You can do this anytime in your "Account Settings."

Will all of the user IDs from BC Online be migrated into the Business Registry application?

No. Users in the Business Registry are not required to login with a userID and password as they login with their BC Service Card instead.

How do I add other people to my account in the Business Registry?

Under “Account Settings” navigate to “Manage Team” to add or remove team members to your account. Note that after your team member accepts the invitation, the account administrator or account coordinator will need to verify and approve the team member before they can file on behalf of the account. Learn more about roles and adding people to your account. 

Can I create more than one account in the Business Registry?

Yes, you may wish to do this if you are working for multiple firms that manage one or more businesses, or if you manage businesses professionally and personally.

Can I switch between the different accounts I belong to without logging out?

Yes, you can do that by clicking on the drop-down menu situated on the top right and selecting the accounts under the “Switch Account” category.

I am an existing user with a basic account. How do I setup a premium account so that I can pay for my filings with a BC Online account?

Login into the Business Registry and navigate to “Account Settings.” Once there select ‘Change account type.’

Paying & Fees

How do I pay for my filings?

Currently, the Business Registry can accept pre-funded BC Online accounts and all credit cards, including prepaid credit cards and Visa debit cards.

We are working on providing other payment options in the future, including online banking and pre-authorized debit.

What are Visa Debit cards and Debit MasterCards?

Visa Debit cards and Debit MasterCards are debit cards that you can use for online transactions.

Like any other debit card, these cards can be linked to a bank account of your choice — this could be your own account or your organization’s account. When you use one of these cards in person, it will behave exactly like a regular debit card. When you use one of these cards online, the service provider processes it as a credit card, but takes the money from your bank account.

If your entity (e.g., cooperative association) uses a bank account you can check with your bank to learn more about obtaining one of these cards. This will allow the entity (e.g., cooperative association) to complete filings online without members being uncomfortable using their personal credit cards.

I don’t want to pay by credit card. What are my options?

Click here for more information on how to apply for a BC Online account.

I have a BC Online account, but I am a new to the Business Registry. How can I pay for business filings with my pre-funded BC Online account?

On the Business Registry homepage click "Create Account." Select "Premium Account" and enter your valid Prime userID and password to authorize the use of your pre-funded BC Online account for payments in the Business Registry.

If I have a premium account and the BC Online account is unavailable, can I pay with credit card if I need to make a time sensitive filing?

You may have more than one account at the same time. If you are unable to complete a time-sensitive filing because your BC Online account is unavailable , you can create a basic account, complete the filing within the basic account and pay with a credit card. To transfer control of the cooperative you need to file for, in your premium account’s "Manage Business" dashboard remove the cooperative, then in your basic account’s ‘Manage Business dashboard add the cooperative with the original passcode and corporation number. Note, transactions from basic accounts will not appear in your BC Online statement.

Will I be charged BC Online service charges for each cooperative filings?

Cooperative filings are exempt from the BC Online service charges. Statutory fees for filings will apply.

Where can I see my transactions that were paid for using a BC Online account?

When premium accounts complete filings in the Business Registry, the transactions will be accessible in the BC Online statements, which are setup in the BC Online Account Management menu.  

I have a BC Online account, but I am a new to the Business Registry. How can I pay for business filings with my pre-funded BC Online account?

On the the Business Registry homepage click 'Create Account.' Select 'Premium Account' and enter your valid Prime userID and password to authorize the use of your pre-funded BC Online account for payments in the Business Registry.

Cooperative Filings

Why are filings for BC cooperatives moving online?

The BC Government conducted research with a number of BC cooperatives, and 94% of those surveyed said that they would like to file online. Online filing also lets us save paper and provides cooperatives with a quicker, easier filing experience.

Can I still submit my filings via paper?

You can submit your address changes, director changes and annual report filings on paper up until November 4th, 2019. After that, these filings will move online for BC cooperatives. Cooperatives based outside of B.C. will be able to complete online filings by late 2020 .

Making a Correction

A correction is used to fix an error on a filing or to address an omission of information that should have been filed with BC Registries.

How do I correct an error or omission in a record held by BC Registries?

As each correction is different, please contact our office for instructions before completing a Form 58 – Cooperative Association Corporate Register Correction

What information can be corrected?

You can request a correction for an error or omission in a record held by BC Registries, for the following cooperative filings:

 
Filing to be corrected Information that can be corrected
Annual Report

Annual General Meeting date

Director information

Registered address

Change of Director

Director name

Director address

Appointment date

Cessation date

Change of Address Registered address

 

What does a detail on my filing mean?

A “detail” is additional information that is added to a record in the recent filing history section of a cooperative association’s dashboard. It usually indicates what information was filed incorrectly and how or when it was corrected.

How long does it take to correct a record?

Corrections are filed in the date order received. This generally takes approximately 4-5 business days depending on volume. If you need the correction made more quickly, you can request a priority service. Additional fees apply.

What is the cost to make a correction?

The cost to correct a cooperative association’s record is $20. To upgrade to a priority service (1-2 business days) the cost is an additional $100.