Ministry of Children & Family Development Vendor Complaint Review Process

If you are a vendor and would like to make a complaint relating to procurement activities carried out by or for the Ministry of Children and Family Development, please follow the steps below.

Note: this process is pursuant to Core Policy Chapter 6 Part 2 and the Vendor Complaint Review Process for Government Procurement.

Step 1

If a complaint is not concluded through informal discussion, a vendor may complete and submit a Vendor Complaint Form (PDF).  The vendor complaint form must be received within 30 business days after notice of competition outcome.

Please submit your completed form to the Procurement Contact listed on the competition posting. 

In the event the Procurement Contact is unknown, please submit to the Ministry Vendor Complaints contact who will forward your request to the appropriate Procurement Contact .

Step 2

The Procurement Contact will acknowledge receipt of the complaint; register the complaint with the Ministry VCRP Contact, obtain a reference number (to be used in all future correspondence), and will initiate Step 3.  This process will take approximately 3 - 5 business days.

Step 3

The Procurement Contact will investigate the complaint and provide a written response for sign-off by the Program Area ADM to the complainant with a copy to the Ministry VCRP Contact including:

  • if denied/dismissed, the reasons; or
  • if merited, planned action and rationale; and
  • to pursue further, submit to the Procurement Governance Office for review.

This process can take up to 30 business days from receipt of complaint.

If a vendor is still unsatisfied with the signed off written response, the vendor and all information related to the complaint will be referred to the Procurement Governance Office, which will then assume responsibility for the investigation.

Step 4

Ministry vendor complaints contact updates the complaint register.


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