Vendor Complaint Review Process for the Ministries of Attorney General & Public Safety and Solicitor General

The Vendor Complaint Review Process (VCRP) gives vendors access to a consistent, fair and timely process to have their complaints about government procurement addressed. It also helps to identify ways to improve procurement.

Ministries and Shared Services BC (SSBC) are responsible for procurement and reviewing vendor complaints. All ministry and SSBC complaint review processes are consistent with the VCRP framework. Review processes may, however, vary because ministries differ in structure and operations.

The VCRP deals with procurement policy and procedures and does not limit access to other complaint reviews or dispute resolution processes. Complainants do not receive compensation under the VRCP. 

A vendor can submit a written complaint about a Ministry of Attorney General and Ministry of Public Safety and Solicitor General competition, contact awards, or proposed contract award for goods or services.

Process

Contact the person listed in the program opportunity with your question or complaint. 

If this does not resolve your complaint, follow these steps:

Step Action Timeframe Guideline
1. Submit the Vendor Complaint Form (PDF) by email or fax (250 387-5034) or mail to the sector vendor complaint review process contact noted below. Vendor complaints must be received within 30 business days after notice of competition outcome
2. The ministry vendor complaint review process contact will acknowledge receipt, register the complaint and assign a reference number. 3 to 5 business days
3.

The corporate procurement manager will investigate the complaint and provide a written response to the complainant. The response will give:

  • The reason the complaint is denied, or
  • The reason the complaint is merited and the planned resolution

If there is a delay, the complainant will be notified of the reason within 30 business days.

 
4. If the matter is unresolved, complainants may pursue the Procurement Governance Office process. you may pursue the Procurement Governance Office process.