Complaints & Investigation

Allegations are taken very seriously about unprofessional behaviour and actions of certified early childhood educators and assistants. Anyone who makes a complaint remains anonymous throughout the entire process.

Evaluation of a Complaint

Section 32 of the Child Care Licensing Regulation gives the Early Childhood Educator (ECE) Registry authorization to take action against an individual for complaints about the character, skill or conduct of an early childhood educator or assistant – especially in cases where their actions could impact the health, safety or well being of a child.

If the complaint received by the ECE Registry does not clearly relate to the character, skill or detrimental conduct of the educator or assistant, more information may be gathered from:

  • The person who made the complaint
  • The educator or assistant in question
  • References
  • Child care licensing officers
  • Colleagues
  • Other relevant sources

The investigator analyzes all information relating to the complaint to determine if an investigation into the suitability to practice of an early childhood educator or assistant is required.


Here's an overview of the investigation process:

  • The educator or assistant in question is notified once a decision has been made to investigate
  • The investigator interviews the educator or assistant and others relevant to the case and analyzes information received
  • A developmental plan is proposed if a gap in skills is identified
  • A written report is submitted to the director of the ECE Registry for review
  • Once the director approves the report, it's forwarded to the educator or assistant being investigated
  • The educator or assistant has 30 days to provide a written response
  • The information provided in the written response is taken into consideration before a final decision is made
  • The director makes a final decision and sends written notification to the educator or assistant

Developmental Plan

Sometimes the investigative process reveals that a developmental plan is required. The plan will address the gaps identified using the B.C. Child Care Occupational Competencies (PDF). A plan can include:

  • Terms and conditions
  • Suspension with or without terms and conditions
  • Cancellation of an educator or assistant’s certificate


The educator or assistant can appeal a final decision through the Community Care and Assisted Living Appeal Board.