Frequently Asked Questions

What are the system requirements for using the Geocoder?

A web browser is required to use the Geocoder web application and Address List Editor.

To use the Geocoder in Google Earth, Google Earth 6.1 or higher needs to be installed on the user’s computer.

The Batch Geocoder is not generally available to the public.  To request access please contact DataBC.

Addresses to be geocoded should be physical addresses and not mailing addresses.

Postal codes are not supported and will be ignored.

How do I get help with using the Geocoder?

If you need help, please call the Service Desk’s Toll Free service at 1-866-952-6801. A representative is available Monday through Friday (except Holidays) from 8:30 am to 4:30 pm (PST). Please leave a voice message is you are calling after hours and a representative will return your call the next business day. You can also E-mail the Service Desk at NRS.ServiceDesk@gov.bc.ca. A representative is available Monday through Friday (except Holidays) from 8:30 am to 4:30 pm (PST).

How do I get postal code included with my geocoded address?

The Geocoder does not use or provide postal codes as they are not part of a physical address.

Does the Geocoder use postal code to determine an address location?

The Geocoder does not use postal codes to determine address location. Address location is determined by looking up the input address, down to the civic number, in the set of known addresses in the Geocoder’s reference dataset. If no civic number match is found, the road network is searched for the block face containing the input address and a location is interpolated along the matching block face.