How to Apply
We're looking for resourceful and caring people who personally share our values of courage, teamwork, curiosity, passion, service, and accountability.
How to Prepare
We examine each application and look for a special mix of the qualities and experience that are critical to this role: active listening skills, experience using technology, good judgment, resourcefulness, cultural and socio-economic awareness, interviewing and analytical skills, reading and mathematical comprehension, report writing, respect, fairness, teamwork, and an ability to stay calm and organized under pressure. Post-secondary education isn't necessarily required; instead, we focus on considering life, volunteer and work experience that demonstrate these important attributes.
Valuable qualifications for this role include work experience using technology for managing client/customer information and experience working over the telephone in a high-volume, computerized customer service environment. We also consider volunteer work in addiction or family crisis centres, or demonstrated knowledge of the stressors surrounding poor health, poverty, and other barriers to equity. Your mix of experience and education may be exactly what we're looking for.
Be sure to also tell us about skills such as a second language or any other qualities that will make you well suited to a specific position or work location. Applicants selected to move on in the recruiting process will be contacted and invited to complete a web-based assessment of their business skills and abilities. If successful, you'll be invited to an online interview to assess the Competencies as listed in the job profile.
Finally, successful candidates will be asked to provide the names of references who can serve as a reference for past work performance. All offers are subject to successful completion of a criminal record check before employment is confirmed.
What to Do
From an active Employment & Assistance Worker (EAW) job posting, use the "Submit Your Profile" button at the bottom of the page to enter your information and upload you profile. You'll be prompted to complete a detailed questionnaire. This questionnaire will time out after 60 minutes, so we recommend that you save a copy of the questions on a word document and prepare your responses separately so you can cut and paste them.
The questionnaire asks specific questions around how you meet the basic qualifications, and these answers are used to decide whether you're screened in or out. Please ensure you include date ranges for all work experience and details of the type of duties you performed as part of your job. Take care to read the "More Information" button on each question so your answers are accurate and complete.
The Application Process
For information on how to apply online, see our resources for applicants, which cover the application process from how the screening process works to how reference checks are conducted.
Review these steps to learn how to prepare for a Behavioural Interview and study the Competencies that are listed in the job profile. Interview questions will be designed to assess these Competencies. Expect to be asked to describe a situation from your past where you had to demonstrate one or more of the Competencies outlined in the job profile. Remember to think of a scenario where you can describe what you did and how you did it, including your thought processes.