Employment & Assistance Workers Career Opportunities

As an employment and assistance worker (EAW), you will have the opportunity to make a real difference in people's lives.

You will determine eligibility for income and disability assistance and make referrals to supports and services, including programs that support unemployed British Columbians in obtaining employment.

Helping People Achieve Greater Independence

The Ministry of Social Development and Social Innovation helps British Columbians achieve greater independence by providing income and disability assistance, employment service through the Employment Program of BC and service for adults with developmental disabilities and their families through Community Living BC.

You will provide services to, and interact with, people from all walks of life—some of whom may have mental health issues, substance abuse issues, multiple barriers to employment, physical disabilities and/or language issues. As an employment and assistance worker (EAW), you will be required to balance compassion with objectivity when assessing eligibility for assistance. Naturally, people may be distraught when applying for income assistance and their behaviour may be affected by their particular issue so it is important that EAW's are participating in active listening, respectful communication and problem-solving skills when working with a diverse range of clients.

Watch the career profile video on the Employment and Assistance Worker to learn more.


Career Profile of an Employment Assistance Worker

Learn about a rewarding career where you get to serve the public and get to know the people in your community as an Employment Assistance Worker.


Employment Assistance Worker: Profile

Woman’s voice: “I’m Laurie-Anne and I work and an employment assistance worker for the BC Public Service.

“My job as an employment assistance worker is to help those people in need who, maybe because of medical needs, or if they are unemployed, need assistance with shelter costs, or maybe they are going through a separation or something like that and they need to find new shelter, then we would assist them with that.

“You get to really know people, especially when they are going through difficult times. And helping them and then hearing the success stories is great. I love it.

“We had a young woman come into the office, she was a single mom -- I believe her child was three years old, and she had medical needs. She needed open heart surgery. And it was the ministry that assisted her with those costs. It is good because she phoned us as one of her first contacts after the surgery to let us know that her daughter was doing well.

“I actually lucked out. I originally was going in for social work for child protection and I ended up in the social work program at college and this was my placement in college, so I was hired from my practicum. I fell in love with the job after my training.

“I think that working for the public sector, there are a lot of positives to it. It is a great job opportunity; there’s lots of room for growth within the ministry. And there is really that feeling of helping others in need and it’s really rewarding.”

End of video

As an EAW, you must be able to listen, ask the right questions and work effectively in an environment that requires sensitivity, understanding and empathy while at the same time ensuring legislation and policy are correctly and equitably applied in all situations.

The information provided on these pages will help you determine if you have the qualifications, skills and abilities to be effective in the Employment and Assistance Worker role. We will post on the BC Public Service Job Postings site when we are actively recruiting EAWs. In the meantime, we invite you to create a profile and set up job search agents to inform you of positions via email as they become available.

Here are the Employment and Income Assistance office locations (PDF, 229KB).