Employment & Assistance Workers

As an Employment and Assistance Worker (EAW) you thrive in a busy, diverse client service environment where you make a difference in the lives of British Columbians seeking income, employment and disability assistance. As the face of the Service Delivery Division and a representative of the Minister of Social Development and Poverty Reduction, you determine eligibility for services, and recommend supports and resources to clients and families.

As a compassionate and objective client service professional, you communicate clear, substantive decisions to a diverse group of citizens. You communicate successfully and positively with people who may have multiple barriers including physical disabilities, mental illness, addiction, and language barriers. You compassionately deliver difficult decisions to clients who may be in upsetting situations. You are resilient, and embrace the challenge of helping a large number of people each day, whether in person or over the phone.

You are an avid learner, embracing ongoing development and learning that will grow your competency in the role and your ability to confidently make substantive discretionary decisions. Upon hire, you’ll be expected to pass a twelve week “Core Training” that will form the foundation for your success as an EAW.

Team culture is important in the Service Delivery Division – our team is large, but close-knit, and we support each other in a busy and challenging client service environment. Our team spans the province, and you’ll have in-person relationships with team members in your office, and virtually across British Columbia. EAWs are comfortable using technology to communicate and engage with coworkers. We are continually modernizing our tools and services and are focused on performance in providing service to our clients.

Every EAW is accountable for team culture, and for modelling the BC Public Service Values:

Teamwork, Service, Accountability, Courage, Curiosity, Passion & Integrity

The Service Delivery Division is an inclusive employer, and both our workforce and our client base are widely diverse. EAWs demonstrate Cultural Agility, and create an inclusive environment for both clients and coworkers.  We are committed to building a skilled, diverse workforce reflective of the province’s population, and promote employment equity.

If at any point in the application process you require accommodation, please use the contact information provided to connect with us.

Career Profile of an Employment Assistance Worker

Learn about a rewarding career assisting British Columbians as an Employment Assistance Worker.

 

Employment Assistance Worker: Profile

Woman’s voice: “I’m Laurie-Anne and I work and an employment assistance worker for the BC Public Service.

“My job as an employment assistance worker is to help those people in need who, maybe because of medical needs, or if they are unemployed, need assistance with shelter costs, or maybe they are going through a separation or something like that and they need to find new shelter, then we would assist them with that.

“You get to really know people, especially when they are going through difficult times. And helping them and then hearing the success stories is great. I love it.

“We had a young woman come into the office, she was a single mom -- I believe her child was three years old, and she had medical needs. She needed open heart surgery. And it was the ministry that assisted her with those costs. It is good because she phoned us as one of her first contacts after the surgery to let us know that her daughter was doing well.

“I actually lucked out. I originally was going in for social work for child protection and I ended up in the social work program at college and this was my placement in college, so I was hired from my practicum. I fell in love with the job after my training.

“I think that working for the public sector, there are a lot of positives to it. It is a great job opportunity; there’s lots of room for growth within the ministry. And there is really that feeling of helping others in need and it’s really rewarding.”

End of video

As an EAW, you must be able to listen, ask the right questions and work effectively in an environment that requires sensitivity, understanding and empathy while at the same time ensuring legislation and policy are correctly and equitably applied in all situations.

The information provided on these pages will help you determine if you have the qualifications, skills and abilities to be effective in the Employment and Assistance Worker role. We will post on the BC Public Service Job Postings site when we are actively recruiting EAWs. In the meantime, we invite you to create a profile and set up job search agents to inform you of positions via email as they become available.

Here are the Employment and Income Assistance office locations (PDF, 229KB).