Conflict Management Services

The Conflict Management Office offers a range of in-house and contracted services and supports to assist you with managing conflict.

Conflict is common in any organization. Unaddressed conflict can lead to reduced engagement, unproductive workplaces, and formal complaints. All employees are expected to identify and respond appropriately to workplace conflict.


A consultation is a confidential conversation between a conflict management specialist and an employee or supervisor that helps them resolve a workplace conflict. During the consultation, the employee or supervisor can share their perspective of the conflict and the conflict management specialist provides information and advice around different conflict management options that could be helpful.

Conflict Coaching Services

Conflict coaching can increase your competence and confidence to manage interpersonal conflict and disputes in the workplace. Learn more about conflict coaching and find out how to request services.

Facilitated Conversation Services

A Facilitated Conversation is a confidential, voluntary, structured conversation between two or more people involved in a conflict who are helped by an impartial Facilitator from the Conflict Management Office.  The Facilitated Conversation helps people work toward a better understanding of each other’s point of view, identify areas of common ground and develop better ways of communicating in the future.

Mediation Services

Mediation services is a confidential, structured and voluntary process where a mediator facilitates communication between the participants with the goal of resolving a dispute, possibly where a complaint has already been filed. The mediator is an impartial, third party who has no decision making power.

Workplace Conflict Intervention Services

Workplace conflict intervention is a group process designed to assist employees on a team to to work together to resolve conflicts in the workplace and bring about positive changes. 

About the Conflict Management Office

The Conflict Management Office is a Centre of Excellence in conflict resolution. The Office provides employees, supervisors and managers a confidential place to assess and resolve interpersonal workplace conflict. Participation is voluntary and based on an informal, interest-based approach.

About Confidentiality

Information shared with conflict management office staff about a workplace conflict is confidential and will not be disclosed to third parties without your consent, with the exception of

  1. Confirmation of service to an excluded manager/supervisor or agency staff
  2. When required by law
  3. Anonymously, for research, statistical, or education purposes, or
  4. Where a conflict management specialist believes the situation
  • a. Contravenes the law
  • b. Misuses public funds or assets
  • c. Suggests an actual or potential danger to the health and safety of others, or
  • d. Represents a significant danger to the environment

Personal information is collected by the BC Public Service Agency for the purposes of processing service requests and resolving conflict and is authorized under section 26(c) of the Freedom of Information and Protection of Privacy Act (the “Act”).

Under section 26(e) of the Act, program information may also be collected to inform continuous improvement of the conflict management office’s activities.

To access services submit an AskMyHR service request or call  250.952.6000 / 1 877.277.0772.