Urgent Support & Reporting

If you are a public service employee or manager and require immediate assistance with an emergency, call 911 if needed, then contact the BC Public Service Agency's 24-hour emergency safety line at

  • 250 952-0911

Report serious injuries immediately to

  • The director of the program area at 1 250 952-0911
  • WorkSafeBC's Prevention Emergency Line
    Lower Mainland: 604 276-3301
    Toll-free: 1 888 621-7233

In the event of a fatality, also contact

  • Local police
  • Head of the BC Public Service Agency via AskMyHR

Under the Workers Compensation Act, WorkSafeBC must be notified if death or serious injury is sustained by a worker. Serious injuries include

  • Fatality
  • Fracture of the skull, spine or pelvis
  • Multiple, open or compound fractures, or fractures to major bones
  • Crushing injuries to the trunk, head or neck
  • Amputation
  • Loss of consciousness
  • Penetrating injuries to eye, head, neck, chest, abdomen or groin
  • Medical intervention such as CPR, artificial ventilation or control of hemorrhaging
  • Any time a worker is treated by an ambulance attendant, transported to further medical attention or sustains what might reasonably be expected to be a permanent injury

Read more about the different types of serious injuries.

 If you are unsure if the injury is serious, call WorkSafeBC for advice:

  • Lower Mainland: 604 276-3301
  • Toll-free: 1 888 621-7233

Or BC Public Service Agency's 24-hour emergency safety line

  • 250 952-0911

Report the following within 72 hours:

  • A first aid attendant recommends an employee seek medical treatment
  • The injury requires/receives medical treatment beyond on-site first aid
  • The worker is unable to return to work beyond the day of the injury
  • The injury or accident results, or is claimed to result, in the breakage of an artificial member, eyeglasses, dentures or a hearing aid
  • The employee or WorkSafeBC has requested that an employer's report be sent

WorkSafeBC also requires immediate notification of

  • A major failure or collapse of a structure, equipment, construction support system or excavation
  • A major release of a hazardous material
  • A fire or explosion at the workplace that had the potential to cause serious injury to a worker (fire fighters are exempt)
  • Other serious mishaps, such as multiple employees requiring first aid treatment

Hazardous Materials Exposures

Hazardous workplace materials include all WHMIS-regulated products such as corrosive or poisonous materials. Proper handling and storage of these products is important and prevents immediate injuries and long term health effects.

Biohazardous Materials Exposures

Bio-hazardous materials, such as blood and other bodily fluids, may contain pathogens known to cause illness or disease in humans. If you expect exposures to these materials in your workplace, there must be a plan in place to reduce the risk.

Critical Incident Response (CIR)

Critical incident response services (or, Crisis Management Services) are a specialized response to a workplace crisis, traumatic event or employee victimization. For more about CIR, see

Mental Health

For support related to mental health, including short-term counselling, see