Working Alone Risk Assessment & Check-In
WorkSafeBC describes working alone or in isolation as working in circumstances where assistance is not readily available in case of an emergency, injury, or poor health.
Isolation includes situations such as two employees working together, but unable to get emergency help quickly due to their remote location.
A flexible work arrangement may find you working in your home office, driving in remote areas, visiting a client at their home, or assigned to work after regular office hours with no staff around. Such situations call for a risk assessment and may require a check-in procedure.
Working alone regulations apply only if you're assigned to work alone. They don't apply when employees work on their own accord, such as if they come in early, work late, or work on a day off.
The Occupational Health and Safety Regulation requires all B.C. employers to establish check-in and other procedures to protect employees working alone or in isolation, whether in the field or in an office. The ministry may determine what check-in procedure meets both operational and occupational safety requirements.
If you answer "Yes" to any of the following situations, your supervisor needs to create a check-in procedure.
- Do you work alone in your home office?
- Do you work alone for periods of time, including before or after normal working hours?
- Do you work away from your regular work location to meet clients or regulatory staff or social workers?
- Do you work along remote routes (such as resource and rural roads) where assistance may not be readily available?
- Does your position require you to be in remote areas? For example, to conduct inspections in the field?
- Do you perform hazardous activities (such as work in confined spaces)?
- Do you work or travel in extreme weather conditions?
- Do you work in places isolated from public view where you are at risk of violent attack? For example, enforcement officers in correctional facilities, or social and health care workers visiting clients in their homes.
When working alone, do any of the following risks exist:
- Face-to-face contact with clients?
- Mechanical hazards (for example, operating a chainsaw)?
- Compliance/enforcement duties?
- Environmental hazards?
- Driving a vehicle?
- Working with money, drugs or other valuables?
The Working Alone Program Checkup (PDF, 41KB) assesses risks and creates a formal working alone plan.
A formal check-in between you and your supervisor is a requirement of the Telework Agreement. If you're a teleworker and your supervisor has not formalized a procedure for working alone, you need to initiate that conversation.
If your supervisor determines that you meet the requirements for working alone or in isolation, they must set up a suitable check-in procedure.
A written procedure must state that the time that lapses between checks and check-ins will be documented. The interval between checks is based on the risk involved in the work assigned.
The time between checks must be developed between the supervisor and the employee in consultation with the local Joint Occupational Health and Safety Committee. At a minimum, this schedule would include contact at the start and end of the business day.
Written procedures must also include the steps to take if a check-in and/or check-out is missed.
Email & Communicator
The procedure may be a simple email or Office Communicator check-in at the start and finish of each day. In higher risk occupations, more frequent check-ins are required.
Automated Call-In Procedure
Supervisors and workers may subscribe to an automated service such as SafetyLine to sign-in and out of each day, if Article 22.11, Radio Contact or Employee Check of the BCGEU Master Agreement doesn't apply. This program also alerts the supervisor if the employee doesn't check-in, allowing for an emergency response.
Read the WorkSafeBC Working Alone Guide (PDF, 2MB) for more information on working alone procedures.