Critical Incident Response

Critical incident response (CIR) services are a specialized professional response to a workplace crisis, a traumatic event or employee victimization. Examples of such incidents include accidents or injury, accidental death, violence or attempted violence, robbery, suicide, natural disaster, a colleague's terminal illness, death of colleague or layoff. 

Traumatic events can create various stress reactions and can affect witnesses, co-workers and investigators. Everyone reacts differently to critical incidents.

Sometimes called crisis management or traumatic event support services, CIR services are tailored to the workplace and the situation. This is a different service than the short-term counselling offered to staff through Morneau Shepell.

Access CIR Services

Call Morneau Shepell directly at 1 800 655-5004 and select Option 3. Your call will be answered 24 hours a day, seven days per week to assist your workplace.

There is a charge for CIR services. The ministry or agency representative who requests this service will receive a bill through the BC Public Service Agency.The minimum cost for CIR Services is $525 ($175/hour, three hour minimum). Services are $175 per hour, per counsellor beyond the first three hours. Additional travel costs may also be charged depending on the location of the service.

When to Access CIR Services

Common examples of incidents where CIR services can be used include (but are not limited to)

  • Layoffs or terminations
  • Assault or threatening behaviour in the workplace
  • Death or serious injury of an employee or client