Questions & Answers

Answer: Effective January 1, 2019, annual premiums for Optional Employee Life Insurance and Optional Spouse Life Insurance will be adjusted slightly. The updated rate table can be found in the 2019 Flexible Benefits Guide or the "Your Choices at a Glance" document.
No Coverage – designed specifically for when extended health coverage isn't required. Travel medical coverage is limited to business travel only.
Coordination – is a low cost option which provides a low level of coverage for most services. This option may work well if you're able to coordinate your benefits with your spouse’s plan, depending on the terms of their plan. Note that if you are coordinating benefits with your spouse and you select this option, your reimbursement under this option will be the lower portion with the more significant portion being reimbursed through your spouse’s plan after you've submitted a claim to that plan. It has a $100 deductible and pays 20 percent of the first $5,000 of eligible expenses in a calendar year after the annual deductible is applied. Any eligible expenses beyond $5,000 would be covered at 100 percent. Vision coverage is $250 per person every 24 months. There's combined paramedical service coverage of $500 per person per year. Out of province emergency medical travel coverage is 100 percent up to $3 million for both business and personal travel.
Comprehensive – has a $90 deductible and pays 80 percent of the first $1,500 of eligible expenses in a calendar year after the annual deductible is applied. Any eligible expenses beyond the first $1,500 would be covered at 100 percent. Vision coverage is $250 per person every 24 months. There's paramedical coverage of $500 per person, per service per year. Out of province emergency medical coverage is 100% up to $3 million for both business and personal travel.
Enhanced – doesn't have a deductible and pays 100 percent of eligible expenses. Vision coverage is $500 per person every 24 months. There is paramedical coverage of $750 per person per year for massage, $1,500 per person per year for physiotherapy, and $500 per person per year for any other eligible services. Out of province emergency medical coverage is 100 percent up to $3 million for both business and personal travel. If you select this option, you'll be locked in for two years.
No Coverage – designed specifically for when dental coverage isn't required.
Coordination – is a low cost option which provides a low level of coverage for most services. This option may work well if you're able to coordinate your benefits with your spouse’s plan, depending on the terms of their plan. Note that if you're coordinating benefits with your spouse and you select this option, your reimbursement under this option will be the lower portion with the more significant portion being reimbursed through your spouse’s plan after you have submitted a claim to that plan. This option pays 20 percent of eligible basic dental expenses and 50 percent of eligible major expenses. This option also pays 50 percent of eligible orthodontic expenses to a lifetime maximum of $2,000.
Comprehensive – pays 100 percent of eligible basic dental expenses and 65 percent of eligible major expenses. This option also pays 55 percent of eligible orthodontic expenses to a lifetime maximum of $3,500.
Enhanced – pays 100 percent of eligible basic dental expenses and 85 percent of eligible major expenses. This option also pays 55 percent of eligible orthodontic expenses to a lifetime maximum of $5,000. If you select this option, you'll be locked in for two years.
Answer: It'll depend on when you selected the locked in option. If you selected a locked in option for plan year 2017, you will have fulfilled the requirements and may select a new option for 2019. If you selected the locked-in option for plan year 2018, you're locked in to that option for plan year 2019.
Answer: There are only a few exclusions that aren't covered.
  • Expenses incurred due to elective treatment and/or diagnostic procedures
  • Complications related to such treatment expenses incurred due to therapeutic abortion, childbirth, or week 35 or later, or high risk during pregnancy
  • Charges for continuous or routine medical care normally covered by the government plan in your province/territory of residence
For more information, please check the information on MyHR for travel medical insurance.
Answer: Coverage for hearing aids is now the same across all options under extended health, which is $1,500 per 48 months per adult (24 months for children). Therefore, hearing aids is no longer noted separately on the "Choices at a Glance" document.
Answer:  If you make no changes during Open Enrolment, your existing benefits coverage will carry forward to 2019 and you'll waive allocating flex credits to a Health Spending Account.
Answer: The key dates under the Flexible Benefits Program are:
  • October 22 to November 7, 2018 - Open Enrolment

  • Early December – Enrolment confirmation statements available on Employee Self-Service

  • Dec 31, 2018 – Last day you can report any problems with your enrolment to MyHR for correction

Answer: You'll receive an email on October 22, the first day of Open Enrolment. This email will provide instructions on how to update your coverage in Employee Self Service. If you require more information, please visit MyHR.