AskMyHR Service Categories

Wondering what service category to select when submitting your online AskMyHR service request or question? Here's a list of service descriptions to help guide you in your selection.

If you can't find the category or topic you're looking for, please include it in the subject field.

Audience Type

Before selecting a service category, you'll need to select the audience type. Select the option that best describes your request and for whom it's intended.

Options include:

  • Myself
  • My Team or Organization
  • A Hiring Manager

Service Categories

Select the audience type to view the available service category descriptions.

 

Benefits

Get support and information about benefits coverage under the Medical Service Plan (MSP), extended health and dental plan, and insurance plans. Submit benefits forms and learn about eligibility, enrolment, making changes to your benefits coverage, and your benefits coverage while on leave.

Career Development

Learn more about how MyPerformance conversations, coaching services, and learning opportunities can help you excel at your job and advance your career. Find out about competencies and the job application process, or get answers to your questions about educational leave and the Pacific Leaders Program.

Change Personal Information

Update your name or contact information in your employee record.

Customer Feedback

Provide feedback regarding your experience with MyHR or AskMyHR and help us continue to improve our service.

Expenses, Allowances & Reimbursements

Learn more about reimbursements, allowances, relocation expenses, and travel for work.

Health & Well-being

You can access programs and services (e.g., Quittin’ Time, cold and flu prevention) that promote work/life balance and health. You can get information about ergonomic assessments and request advice and guidance on managing employee health issues at work.

HR Software Systems & Support

Receive technical support for Employee Self-Serve (ESS), Manager Self-Serve (MSS), Time & Leave, the Learning System (ELM), the Recruitment Management System, and more. You can also request an HR report.

Internships, Co-ops & Fellowships

Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship, or the Work-Able Program.

Learning Centre

Learn more about courses that'll help you excel at your job and advance in your career. Get answers to questions about course registration, e-learning, training records, cancelling or dropping a course, course approvals, and technical issues.

Leave & Time Off

Learn more about taking time off work, related pay deductions and adjustments, and your responsibilities for managing leaves. You can also submit leave related forms.

Leaving the Public Service

Get support and information related to retirement, resignation, bridging of service, or other exit/return/transfers.

Pay

Explore information about being paid or collecting a reimbursement for expenses. Get information about major pay related areas from salary determination to overtime calculations, over/under payments, PECSF, and pay/overtime form submissions.

Submit a Form or Document

Submit forms or documents related to benefits, criminal record checks, onboarding, leave of absences, oath or employment, offer letters, pay and overtime, and standards of conduct.

Work Hours & Arrangements

Learn more about managing attendance including changes in hours of work, or flexible work options such as flexible schedules or flexible workplaces.

Workplace Disputes & Conflicts

Request a performance coach (e.g., Conflicting Coaching Services), resolve a dispute/conflict (e.g., Conflict Management Services) or report a workplace problem.

Workplace Safety

Contribute to a safe workplace through training and understanding of roles and responsibilities. Find out how to prevent injuries and how to take immediate steps during emergencies.

Benefits

Get support and information about benefits coverage under the Medical Service Plan (MSP), extended health and dental plan, and insurance plans. Submit benefits forms and learn about eligibility, enrolment, making changes to your benefits coverage, and your benefits coverage while on leave.

Coaching & MyPerformance

Request coaching services, have a MyPerformance conversation, or get support with the MyPerformance application.

Customer Feedback

Provide feedback regarding your experience with MyHR or AskMyHR and help us continue to improve our service.

Employee & Labour Relations

Find advice and support for team development, as well as challenging staffing situations and understanding employment conditions and agreements.

Executive Organizational Development

Find information and helpful resources pertaining to change leadership, organizational design and effectiveness, and strategic alignment.

Expenses, Allowances & Reimbursements

Learn more about reimbursements, allowances, relocation expenses, and travel for work.

Health & Well-being

You can access programs and services (e.g., Quittin’ Time, cold and flu prevention) that promote work/life balance and health. You can get information about ergonomic assessments and request advice and guidance on managing employee health issues at work.

HR Software Systems & Support

Receive technical support for Employee Self-Serve (ESS), Manager Self-Serve (MSS), Time & Leave, the Learning System (ELM), the Recruitment Management System, and more. You can also request an HR report.

Internships, Co-ops & Fellowships

Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship, or the Work-Able Program.

Job Classification

Learn about the exclusion process for new positions, get assistance with job profile writing, submit the position screening designation form, request re-classification of an existing position, and make updates to existing job titles/positions. You may also submit general questions about the job classification process.

Learning Centre

Learn more about courses that'll help you excel at your job and advance in your career. Get answers to questions about course registration, e-learning, training records, cancelling or dropping a course, course approvals, and technical issues.

Leave & Time Off

Learn more about taking time off work, related pay deductions and adjustments, and your responsibilities for managing leaves. You can also submit leave related forms.

Leaving the Public Service

Get support and information related to retirement, resignation, bridging of service, or other exit/return/transfers.

Pay

Explore information about being paid or collecting a reimbursement for expenses. Get information about major pay related areas from salary determination to overtime calculations, over/under payments, PECSF, and pay/overtime form submissions.

Submit a Form or Document

Submit forms or documents related to benefits, criminal record checks, onboarding, leave of absences, oath or employment, offer letters, pay and overtime, and standards of conduct.

Work Hours & Arrangements

Learn more about managing attendance including changes in hours of work, or flexible work options such as flexible schedules or flexible workplaces.

Workplace Disputes & Conflicts

Request a performance coach (e.g., Conflicting Coaching Services), resolve a dispute/conflict (e.g., Conflict Management Services) or report a workplace problem.

Workplace Safety

Contribute to a safe workplace through training and understanding of roles and responsibilities. Find out how to prevent injuries and how to take immediate steps during emergencies.

Customer Feedback

Provide feedback regarding your experience with MyHR or AskMyHR and help us continue to improve our service.

Hiring Process

Hiring managers can find the information, tools and instructions they need to initiate a hiring competition to onboarding a new employee.

Internships, Co-ops & Fellowships

Get information about co-op programs, the Indigenous Youth Internship, the MITACS Fellowship, or the Work-Able Program.

Job Classification

Learn about the exclusion process for new positions, get assistance with job profile writing, submit the position screening designation form, request re-classification of an existing position, and make updates to existing job titles/positions. You may also submit general questions about the job classification process.