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Contact Us

The Residential Tenancy Branch (RTB) provides information, education and dispute resolution services for landlords and tenants.

Our main branch offices are:

  • Open Monday to Friday 9:00 a.m. – 4:00 p.m.
  • Closed weekends and government holidays
  • On the last Tuesday of each month all Residential Tenancy Offices will be open from 11 a.m. to 4 p.m. (including phone and email service)
Phone 604-660-1020 (Lower Mainland)
250-387-1602 (Victoria)
1-800-665-8779 (Elsewhere in B.C.)
Email

HSRTO@gov.bc.ca
Note: Evidence cannot be submitted by email.

In Person

Please arrive at least 30 minutes before closing so that there’s enough time to process your application or answer questions.

 

Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Map

Vancouver Island
101 - 3350 Douglas Street
Victoria, BC V8Z 3L1
Map

Community Outreach Offices

Our community outreach offices provide limited services for in person visits. Staff are able to provide information or assist with completing application forms. Please arrive at least 30 minutes before closing so that there’s enough time to answer your questions.

520 Richards Street
Vancouver, BC V6B 3A2
Monday to Friday
9:00 a.m. –  11:30 a.m.
Closed on the last Tuesday of each month
Map

 

Four Directions
390 Main Street
Entrance is on Hastings Street
Vancouver, BC V6A 2T1
Monday to Friday
12:30 p.m. – 4:00 p.m.
Map

No payments: Applications that require payment cannot be submitted at outreach offices.

Submitting evidence: Evidence cannot be accepted at the Richards Street office. Also, the Four Directions office:

  • Does not accept photographs and other digital evidence
  • Cannot accept evidence after an application has already been submitted
  • Can only accept evidence submissions that are 20 pages or less (faxable pages that are 8.5" X 11")
  • See how to submit evidence

Government Holidays

New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, B.C. Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day