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Taxpayer Fairness and Service Code

Learn your rights when interacting with the Ministry of Finance.

Useful Contacts

Our hours of operation are Monday through Friday, 8:30am to 4:30pm.

Phone: 1-877-388-4440
(toll free within Canada)

  or

  250-356-0890

Email: CTBTaxQuestions@gov.bc.ca

Appeals

You may be able to appeal a situation where you disagree with an action we have taken or a decision we have made.  For example, if you disagree with an assessment or a disallowed refund claim, you can appeal the decision directly to the minister, and if still dissatisfied, appeal to the courts.

Although the provincial sales tax (PST) was replaced by the harmonized sales tax (HST) in July 2010, you can continue to submit appeals for the former PST (under the Social Service Tax Act), provided they are received within the 90-day filing deadline.

  • For more information on appeals and how to file, see the Appeals page.